Lydianet Rivera Perez
Lakeland
Summary
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Dr. Sergio Seoane
Lakeland, FL
10.2025 - Current
- Managed patient check-in and check-out while providing excellent customer service.
- Scheduled appointments and maintained physician calendars to ensure efficient operations.
- Verified insurance information and collected co-payments.
- Updated and maintained patient records using EHR systems.
- Answered phones, scheduled appointments, and addressed patient questions.
- Assisted medical staff with documentation and patient chart preparation
- Vitals on patients
- Prepared them for appointment
Medical receptionist
Lake Morton Senior Living
Lakeland
03.2024 - 05.2025
- Experienced in managing front desk operations in a fast-paced medical office, including patient check-in and check-out, scheduling appointments, verifying insurance, and processing payments. Skilled in handling medical records, faxes, and confidential information with accuracy and professionalism. Strong communication and organizational abilities with a proven ability to provide excellent patient service while supporting physicians and clinical staff.
- Managed patient scheduling and coordinated appointments to optimize clinic efficiency.
- Provided exceptional customer service by greeting patients and addressing inquiries with professionalism.
- Utilized electronic health record (EHR) systems to update and manage patient information effectively.
- Assisted medical staff by preparing patient charts and ensuring all necessary documentation was available.
Patient Care Assistant
Aurora Home Care
San Juan, Puerto Rico
02.2023 - 02.2024
- Provided direct support to patients by assisting with daily living activities, monitoring vital signs, and ensuring comfort and safety under the supervision of nursing staff. Assisted with patient mobility, hygiene, and feeding, while maintaining a clean and organized care environment. Documented patient information accurately and communicated changes in condition to the healthcare team. Demonstrated compassion, patience, and strong interpersonal skills while delivering quality care to diverse patient populations.
- Provided compassionate care to patients by assisting with daily living activities, ensuring their comfort and well-being.
- Coordinated with healthcare professionals to develop and implement individualized care plans tailored to each patient’s needs.
- Monitored and documented vital signs, reporting any changes to the nursing staff for timely intervention.
Education
Bachelor of Science - Nursing
Hillsborough Community College
Plant City, FL01-2029
High School Diploma - undefined
Polk state collegiate
Lakeland, United States01-2025
Skills
- Patient Mobility
- Compassionate Care
- Communication Skills
- Customer Service
- Care Planning
- Health Record Management
- Interpersonal Skills
- Documentation Skills
Accomplishments
- High GPA (usually 3.5+)
- Perfect or excellent attendance
Certification
- BLS
- CPR, AED & First Aid Certification
Languages
English - Native
Native or Bilingual
Spanish - Native
Native or Bilingual
Timeline
Front Desk Receptionist
Dr. Sergio Seoane
10.2025 - Current
Medical receptionist
Lake Morton Senior Living
03.2024 - 05.2025
Patient Care Assistant
Aurora Home Care
02.2023 - 02.2024
High School Diploma - undefined
Polk state collegiate
Bachelor of Science - Nursing
Hillsborough Community College