Lydiann Harmon
Proactive Works
West Columbia,TX
25
years of professional experience
Dedicated Medical Assistant Supervisor professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Over 25 years of experience in the Occupational Medical Field, from plant injury care, Annual medical testing, also speaking to specialist and adjuster to get the patient the best care.
Work History
Medical Assistant Supervisor
10 Years 3 Months- Performed preliminary physical tests to accurately record results in patient history summary
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Scheduled appointments for patients via phone and in person
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
- Resolved customer complaints and adjusted policies to meet changing needs
- Established and enforced clear goals to keep employees working collaboratively
- Provided ongoing training to address staff needs
- Complied with company policies, objectives and communication goals
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Scheduled appointments with specialists on behalf of clients.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
CAREGIVER
10 Months- Maintained clean and well-organized environment for client happiness and safety
- Improved patient outlook and daily living through compassionate care
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges
- Assisted with meal planning to meet nutritional plans
- Drove clients to shop for groceries, attend doctor appointments and run errands
- Provided ongoing compassionate patient care for each client
- Helped clients with personal needs from exercise to bathing and personal grooming
- Assisted patients with daily personal hygiene such as bathing, dressing and grooming
- Maintained daily living standards by assisting clients with personal hygiene needs
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being
- Ambulated individuals around home, public and medical locations
- Liaised with supervisor to review cases and improve care
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
MEDICAL ASSISTANT & SUPERVISOR
18 Years- Performed preliminary physical tests to accurately record results in patient history summary
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Scheduled appointments for patients via phone and in person
- Answered multi-line phone system and directed callers to requested personnel and departments
- Checked insurance benefits, received payments and provided receipts
- Completed new guest enrollment paperwork and set up accounts in computer system
- Created and maintained accurate and confidential patient files according to regulatory mandates
- Resolved customer complaints and adjusted policies to meet changing needs
- Provided ongoing training to address staff needs
- Complied with company policies, objectives and communication goals
- Secured patient information and maintained patient confidence by completing and safeguarding medical records
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes
- Collaborated with local pharmacies to resolve and clarify issues with patient medication
- Contributed to office operations by triaging patients by severity of medical complaint
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research
- Implemented inventory tracking system to maintain product accessibility and lower equipment cost.
Education
Certificate Medical Coding And Billing - Medical Coding and Billing
Medical Assistant Certificate - Medical Assisting
High School Diploma
Skills
Phone
Billing
Goal-oriented
Charting
Clerical Support
Obtaining Authorizations
Account Updates
Employee Coaching and Motivation
Staff Management
Specialist Referrals
HIPAA Regulations
Workers Compensation
Microsoft Word
Timeline
CAREGIVER
Carebuilders At Home
02.2020 - 12.2020Read More
Medical Assistant Supervisor
Proactive Works
06.2016 - CurrentRead More
MEDICAL ASSISTANT & SUPERVISOR
US Healthworks
06.1998 - 06.2016Read More
Bryant And Stratton College
Certificate Medical Coding And Billing from Medical Coding and Billing
Read More
Texas School of Business
Medical Assistant Certificate from Medical Assisting
Read More
Angleton High School
High School Diploma
Read More