Summary
Overview
Work History
Education
Skills
Timeline
Server

Lyla Dooley

Norfolk,VA

Summary

Server and food service worker with extensive experience at HQ Korean BBQ and Shabu Shabu, excelling in customer service and upselling techniques. Proven ability to enhance guest engagement and satisfaction while managing high-volume dining environments. Skilled in POS systems and new hire training, consistently delivering quality service and fostering team collaboration. Experience in back-of-house and front-of-house.

Overview

5
5
years of professional experience

Work History

Server

HQ Korean BBQ and Shabu Shabu
09.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Server

Hotpot 757
08.2022 - 10.2023
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.

Cashier

Harris Teeter
08.2020 - 06.2023
  • Restocked and organized merchandise in front lanes.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.

Back of House Team Member and Barista

Panera Bread
07.2021 - 11.2021


  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.

Education

Associate of Science - Biology

Old Dominion University
Norfolk, VA
05-2026

High School Diploma -

Indian River High School
Chesapeake, VA
06-2021

Skills

  • Customer service
  • Guest engagement
  • Safe food handling
  • High volume dining
  • Beverage preparation
  • Food sales and promotion
  • POS systems
  • New hire training

Timeline

Server

HQ Korean BBQ and Shabu Shabu
09.2023 - Current

Server

Hotpot 757
08.2022 - 10.2023

Back of House Team Member and Barista

Panera Bread
07.2021 - 11.2021

Cashier

Harris Teeter
08.2020 - 06.2023

Associate of Science - Biology

Old Dominion University

High School Diploma -

Indian River High School

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Lyla Dooley