Lyla Fritsche
Madison,US
Summary
Expert in delivering exceptional customer service while training new team members. Enhance guest engagement through effective communication and collaboration. Prioritize tasks to maintain seamless operations and create memorable visitor experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
INFORMATION GUIDE SUPERVISOR
Campus and Visitor Relations
Madison, USA
11.2023 - 05.2026
- Answered questions about campus facilities and programs.
- Trained new guides on campus history and visitor interactions.
- Assisted visitors with directions and general information about the area.
Server
Craftsman Table and Tap
Middleton, Wisconsin
08.2025 - 04.2026
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
SERVER
Clinton Station
Clinton, USA
06.2022 - 08.2023
- Collaborated with team members to enhance overall dining experience for guests.
- Took orders accurately and communicated with kitchen staff effectively.
SERVER
Tavern 519
Kingwood, USA
03.2021 - 01.2023
- Provided excellent customer service in a fast-paced dining environment.
- Assisted in training new servers on menu items and service protocols.
Education
Bachelor of Arts - Political Science
University of Wisconsin-Madison
Madison, WI, US05-2026
Skills
- Hospitality service expertise
- Exceptional customer service
- Guest engagement
- Task prioritization
- Professional appearance
- Engaging personality
Certification
- Private Pilot's License
- Responsible Beverage Server
Community Service
- Coach, Girls on the Run, Madison, WI, 03/01/24, 06/01/24
- Volunteer Team Lead, Catholic Charities Adult Day Center, Madison, WI, 09/01/23, 12/01/23
- Volunteer Team Lead, Red Caboose After Care, Madison, WI, 01/01/23, 06/01/23
Timeline
Server
Craftsman Table and Tap
08.2025 - 04.2026
INFORMATION GUIDE SUPERVISOR
Campus and Visitor Relations
11.2023 - 05.2026
SERVER
Clinton Station
06.2022 - 08.2023
SERVER
Tavern 519
03.2021 - 01.2023
Bachelor of Arts - Political Science
University of Wisconsin-Madison