Lyla Khounvixay
Fresno,CA
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Finish Line, Fashion Fair Mall
Fresno, USA
01.2023 - Current
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Prepared staff work schedules and assigned team members to specific duties.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Volunteer
Health Services, Fresno City College
Fresno, USA
11.2021 - 06.2022
- Check-in patients
- Schedule appointments
- Print copies
- Restock health product,
- Create health post for social media
- Greeted guests and offered assistance in finding specific departments or personnel.
- Helped with prep, set up, and breakdown of community and public events.
- Provided assistance to staff in the daily operations of the organization.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Promoted community resources through printed marketing material, email newsletters and social media campaigns.
- Collaborated with other volunteers to create a positive work environment.
Volunteer
Veterans Affairs Medical Center
Fresno, USA
11.2021 - 06.2022
- Welcome veterans, give out donations to veterans, push them to their appointments with a wheelchair, help them into their transportation, organize donations for veterans
- Greeted guests and offered assistance in finding specific departments or personnel.
- Provided guidance and support to fellow volunteers during their shifts.
- Provided assistance to staff in the daily operations of the organization.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
- Offered support and assistance to community members.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Collaborated with other volunteers to create a positive work environment.
Education
Pre Allied Health
Fresno City College
Fresno, CA06-2027
Pre-Health
California State University, Fresno
Fresno, CA06-2027
High School -
McLane High School
Fresno, CA06.2022
Skills
- Leadership
- Problem-Solving
- Communication
- Organization
- Customer Service
- Team Work
- Multitasking
- Attention to Detail
- Adaptability
- Stock management
- Customer experience
- Inventory counting
- Work Planning and Prioritization
- Records management
- Assignment delegation
- Issue resolution
- Relationship building and management
- Records maintenance
Timeline
Assistant Store Manager
Finish Line, Fashion Fair Mall
01.2023 - Current
Volunteer
Health Services, Fresno City College
11.2021 - 06.2022
Volunteer
Veterans Affairs Medical Center
11.2021 - 06.2022
Pre Allied Health
Fresno City College
Pre-Health
California State University, Fresno
High School -
McLane High School