Lylah Mayo
Brimfield,MA
Summary
Compassionate infant nanny with a solid background in child development and infant safety awareness. Known for providing attentive care, nurturing environments, and effective collaboration with parents to support healthy routines. Dedicated customer service associate with strong interpersonal communication skills and a focus on problem resolution. Committed to creating positive experiences and ensuring safety in every interaction. Experienced restaurant hostess skilled in team collaboration and customer service. Proven ability to manage guest flow, resolve complaints, and maintain a welcoming atmosphere. Eager to leverage expertise to enhance the dining experience.
Overview
3
3
years of professional experience
4
4
Certifications
Work History
Customer Service Associate
Big Daddy's Ice Cream
Wells, Maine
07.2024 - Current
- Served a variety of ice cream flavors to customers in a fast-paced environment.
- Followed health and safety guidelines while handling food products daily.
- Stocked supplies and replenished ice cream flavors as needed throughout shifts.
- Served and scooped ice cream, following sizing specifications.
- Greeted customers in a friendly manner and provided excellent customer service.
- Assisted in training new employees on proper scooping techniques and procedures.
- I answered customer questions about flavors or menu items knowledgeably.
- Worked as a shift leader.
- Ensured proper security protocols were followed when handling cash or other valuables during shift operations.
Infant Nanny
Renee Lace
Brimfield, Massachusetts
11.2022 - Current
- Provided attentive care and supervision for infants throughout daily activities.
- Prepared nutritious meals and snacks tailored to individual dietary needs.
- Maintained a clean and safe environment during playtime and rest.
- Assisted with diaper changes, bathing, and dressings as needed.
- Collaborated with parents to establish consistent sleep schedules for infants.
- Helped infants develop motor skills through various activities like crawling, walking.
- Took infants out for walks in strollers or carriages while observing safety guidelines.
- Monitored the infant's daily activities, such as eating, sleeping patterns, and hygiene habits.
- Responded quickly and appropriately in emergencies involving the infant.
- Bathed and dressed babies, changed diapers, and prepared bottles and feeding equipment.
Restaurant Hostess
The Duck & Avellino
Sturbridge, Massachusetts
11.2023 - 05.2025
- Greeted and welcomed guests upon arrival to ensure a positive first impression.
- Managed reservations and seating arrangements to optimize guest flow and dining experience.
- Maintained the cleanliness of the host stand and dining area to create a welcoming environment.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
- Resolved customer complaints professionally, while maintaining a positive attitude towards guests.
- Supported serving staff, food runners, and bussers to keep the dining room presentable and ready for guests.
- Accommodated guests with children and special needs to promote a comfortable dining experience.
- Restocked condiments, silverware, napkins, and tablecloths as needed.
- Accepted payments from guests for dine-in and take-out foods.
Education
Bachelors Of Science In Nursing - Nursing
Massachusetts College of Pharmacy And Health Sciences
Boston, Massachusetts, MA05-2028
High School Diploma -
Tantasqua Regional High School
Fiskdale05-2025
Skills
- Patient care
- Child development
- Health and safety
- Interpersonal communication
- Team collaboration
- Problem resolution
- Infant safety awareness
- Teething remedies
- Time management
- Customer service
- Infant CPR certified
- CPR/First aid certified
Certification
Certified Nurse Aide Certificate
Timeline
Customer Service Associate
Big Daddy's Ice Cream
07.2024 - Current
Restaurant Hostess
The Duck & Avellino
11.2023 - 05.2025
Infant Nanny
Renee Lace
11.2022 - Current
Bachelors Of Science In Nursing - Nursing
Massachusetts College of Pharmacy And Health Sciences
High School Diploma -
Tantasqua Regional High School