Lylah Townsend
Adrian,MI
Summary
Capable Pharmacy Operations Manager/ Certified Pharmacy technician strong in supporting pharmacists to ensure accurate prescription preparation and exceptional customer service. Expertise in streamlining operations to enhance efficiency while maintaining compliance with industry regulations. Committed to a collaborative team environment prioritizing patient care and satisfaction. Proven ability to implement innovative solutions that address challenges and improve overall pharmacy performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
Tecumseh
01.2025 - Current
- Oversee daily pharmacy operations ensuring compliance with regulatory standards and internal policies.
- Implement process improvements to enhance medication dispensing accuracy and workflow efficiency.
- Mentor pharmacy staff, providing training on best practices and operational procedures.
- Work alongside healthcare providers to enhance patient care services.
- Manage inventory control systems, reducing waste through effective stock monitoring and ordering processes.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
Certified Pharmacy Technician
Walgreen's Pharmacy
Tecumseh, MI
01.2023 - Current
- Always strive to positively impact the lives and health of patients.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over the phone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Provide patients with friendly environment to be, with quick and reliable services.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Reviewed and verified customer information and insurance provider information.
Culvers
Culvers Franchising System
Owosso, MI
08.2021 - 08.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
Corunna High School
Corunna, MI05.2022
Skills
- Information Documentation
- Organization and Prioritization
- Problem-Solving Skills
- Active Listening
- Time Management
- High-Volume Environments
- Verifying Orders
- Multitasking
- Constructive Criticism
- Problem-solving skills
- Inventory organization
- Effective communication skills
Certification
PTCB Certified
CPR child and adult certified
Vaccine administration Certified
Timeline
Pharmacy Operations Manager
Walgreens
01.2025 - Current
Certified Pharmacy Technician
Walgreen's Pharmacy
01.2023 - Current
Culvers
Culvers Franchising System
08.2021 - 08.2022
High School Diploma -
Corunna High School