Lyle Schwartz
Camden,OH
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Highly motivated and able to work independently or as part of team.
Overview
11
11
years of professional experience
Work History
Fabricator
CTL Aerospace Inc.
04.2023 - Current
- Fabricated components and structures following customer requirements.
- Read blueprints and technical drawings to determine specifications of materials and tools needed for specific jobs.
- Acted as a liaison between production and quality control departments, fostering open communication channels to improve overall product outcomes.
- Provided training and mentorship for new hires, fostering a positive team dynamic and promoting skill development.
Digital Customer Service Associate & Driver
Total Wine Spirits & More
10.2021 - 03.2023
- Provided customer service either in person or over the phone by greeting and establishing a relationship with customers while informing them of our products.
- Fulfilled online orders through product selection, packaging, and order placement, as well as delivering to the customers either in-store, or home delivery.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business both in-store and home delivery.
Carousel Operator & Cashier
Nunley's Carousel
09.2019 - 05.2020
- Provided exceptional customer service by engaging with visitors and answering questions regarding ride operations.
- Operated cash register for all sales ticketing, along with secure transportation and recording of all cash and receipts.
- Maintained detailed records of daily inspections, repairs, incidents, and other pertinent information related to carousel operations.
- Managed queue lines effectively, ensuring efficient movement of guests onto the ride platform.
General Staff Member
Cradle of Aviation Museum & Education Center
07.2014 - 05.2020
- Provided excellent information service both in person, and on the phone.
- Engaged with customers to highlight specific areas of interest on their tour.
- Served as a representative for the museum at community events, promoting its mission while attracting new potential visitors.
- Served as a liaison between the museum and local schools, fostering strong relationships that benefited both institutions.
- Engaged in the construction, operation, and deconstruction of museum events.
Seasonal Cashier / Bookseller
Barnes & Noble
11.2016 - 01.2017
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Engaged in the offering and sale of memberships and additional programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Museum Docent
Cradle of Aviation Museum & Education Center
08.2013 - 07.2014
- Coordinated volunteer schedules and assignments, ensuring adequate coverage during peak hours.
- Improved accessibility for all visitors by offering tailored tours for individuals with disabilities or language barriers.
- Enhanced visitor experience by conducting engaging and informative tours of museum exhibits.
- Supported effective exhibit installations, ensuring proper display arrangements and artifact protection.
Education
Associate of Arts -
Nassau Community College
Garden City, NY08.2016
High School Diploma -
East Meadow High School
East Meadow, NY06.2014
Skills
- Self-direction
- Fast learner and thinker
- Customer Service oriented
- Money Handling experience
- Leadership ability
- Fast and efficient
- MS Office products
- Interpersonal skills
Timeline
Fabricator
CTL Aerospace Inc.
04.2023 - Current
Digital Customer Service Associate & Driver
Total Wine Spirits & More
10.2021 - 03.2023
Carousel Operator & Cashier
Nunley's Carousel
09.2019 - 05.2020
Seasonal Cashier / Bookseller
Barnes & Noble
11.2016 - 01.2017
General Staff Member
Cradle of Aviation Museum & Education Center
07.2014 - 05.2020
Museum Docent
Cradle of Aviation Museum & Education Center
08.2013 - 07.2014
Associate of Arts -
Nassau Community College
High School Diploma -
East Meadow High School
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