Open To Work
Lynae Bakken
Westbrook,MN
Work Preference
Summary
Results-driven professional with a strong background in customer service and operations management. Enhanced community engagement through successful event coordination and improved service quality, leading to increased customer loyalty and higher revenue.
Overview
28
28
years of professional experience
Work History
Bar Manager
Westbrook VFW Post 5098
Westbrook, MN
10.2024 - Current
- Managed daily bar operations and ensured smooth service for patrons.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Supervised staff and provided training on customer service standards.
- Managed bar staff, trained new hires, and implemented disciplinary procedures.
- Organized schedules to optimize staffing levels during peak hours.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Resolved customer complaints promptly, ensuring a welcoming environment for patrons.
- Developed and maintained inventory systems for bar supplies and beverages.
- Established relationships with vendors to secure quality products at competitive prices.
- Promoted additional products and assisted with beverage menu, contributing to revenue growth.
- Coordinated events and special functions, fostering community engagement and enhancing bar visibility.
- Implemented safety protocols to ensure compliance with health regulations.
Food Service Operations Manager
Church at the Gate
Sioux Falls, South Dakota
03.2022 - 10.2024
- Managed daily food service operations and staff scheduling for community events.
- Developed and implemented food safety protocols to ensure compliance with health standards.
- Coordinated menu planning and ingredient procurement for church functions to meet community needs.
- Oversaw inventory management, including ordering and stock rotation practices.
- Collaborated with church leadership to enhance community outreach through food initiatives.
- Facilitated communication between kitchen staff and volunteers for efficient service delivery.
- Resolved operational challenges swiftly to maintain smooth service flow during events.
- Negotiated contracts with vendors for better pricing on equipment and supplies.
- Developed new recipes that met customer demand for healthier options.
Head Teller
Currie State Bank
04.2021 - 04.2022
- Managed cash accountability by ensuring accurate tracking of cash transactions at the branch.
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Calculated fees due, interest and change for customer transactions.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted, verified and handled bank deposits and armored car transactions
- Investigated and promptly resolved issues with patron accounts.
- Facilitated account setup and closure, loan application processing, and service enrollment for customers.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Resolved patron account issues efficiently, enhancing customer satisfaction.
- Maintained friendly and professional customer interactions.
- Mentored newly hired team members on appropriate responses to patron questions.
- Provided customers with appropriate literature on banking products and services.
- Provided customers with appropriate literature on banking products and services
- Introduced customers to other bank team members to help meet financial needs
Area Manager
Campbell Property
Sioux Falls, SD
08.2020 - 04.2021
- I leased and managed over 300 townhomes.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Assessed performance reports, identifying areas for targeted improvements and implementing effective changes.
- Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
- Resolved conflicts promptly, fostering a positive environment for customers.
- Expanded client base through cultivation of long-term relationships with customers.
Client Service Representative
Union Gospel, Mission
Sioux Falls, SD
05.2020 - 01.2021
- Resolved concerns with products or services to help with retention and drive sales.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with operations staff to resolve service issues and improve client satisfaction.
- Delivered prompt service to prioritize customer needs.
- Updated client information with attention to detail to ensure accurate record-keeping.
- Introduced clients to available online resources and services to increase convenience.
- Communicated professionally with colleagues, freelancers and clients.
- Assisted clients at women's homeless shelter to enhance support services.
District Area Manager
Harms Oil
Sioux Falls, SD
10.2013 - 04.2020
- Friendly’s Fuel Stops - CC&F Retail
- Provide efficient customer service to customers
- Achieved consistent improvements in productivity and resolved complex departmental issues through strategic initiatives.
- Planned and executed all aspects of business operations
- Managed staff in Food Service/Sales Floor
- Managed inventory levels to minimize excess stock.
- Create weekly schedule for Food Service/Sales Floor
- Increased customer loyalty through prompt customer service
- Successfully resolve customer issues each day
- Improved communication efficiency by serving as the primary liaison between clients and vendors.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
- Hired, supervised and coached 65 employees on sales strategies to optimize performance.
- Maintained financial controls and planned business operations while identifying opportunities to grow operations and increase profitability.
- Implemented systems and procedures to increase sales.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Consistently exceed sales goals, achieving a 10% increase in fuel sales
- Consistently exceed sales goals, achieving an 18% increase in merchandise sales
General Manager
Kum & Go
10.2011 - 10.2013
- Planned and executed all aspects of business operations
- Consistent record of improving productivity, reducing costs, and resolving complex departmental issues
- Oversaw daily operations on sales floor, ensuring smooth workflow and optimal customer experience
- Led staff in Food Service/Sales, fostering a collaborative environment
- Delivered efficient customer service, enhancing overall customer satisfaction
- Increased customer loyalty through prompt customer service
- Successfully resolve customer issues each day
- Improved communication efficiency as primary liaison between departments, clients and vendors.
Restaurant Owner
Irish Pub and Family Dining
Montrose, SD
06.2008 - 04.2012
- Planned and executed all aspects of business operations
- Facilitated communication among customers, employees, and vendors to enhance service delivery
- Created spreadsheets to improve inventory management and reporting accuracy
- Processed accounts receivable and accounts payable to maintain financial accuracy
- Prepared and drafted all outgoing correspondence in a timely manner
- Prepared and distributed Payroll of staff of 10 direct reports
- Oversaw inventory and office supply purchases
- Developed flexible payment plans to ensure timely bill payments for business operations
Administrative Assistant
Nagel Property Management
Sioux Falls, SD
06.2007 - 07.2008
- Enhanced communication as primary liaison among landlords, clients, and vendors, ensuring clear information flow
- Provided responsive customer service by promptly addressing client inquiries, enhancing overall client satisfaction
- Increased customer loyalty through customer service
- Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude
- Developed new customer relations through telephone contact and sales activity
- Managed daily office operations and maintenance of equipment maintaining accurate records for all business supplies
- Standardized department filing system so secretarial staff could easily locate information in any filing center
- Prepared and drafted all outgoing correspondence in a timely manner
- Communicated with clients via phone, email and in person to obtain payments on outstanding accounts
- Contacted clients regarding unpaid and underpaid accounts, resolving all issues with maintaining a positive and pleasant attitude
General Merchandise Manager/ Perishable Manager
Hy-Vee Food Stores
Sioux Falls, SD
10.1998 - 06.2006
- Consulted with vendors to order and maintain department inventory
- Developed spreadsheets that enhanced inventory management and reporting accuracy
- Oversaw inventory and office supply purchases
- Coordinated weekly schedules for 8 employees on General Merchandise team
- Processed accounts receivable and accounts payable
- Boosted customer loyalty through timely and efficient service
- Successfully resolved many customer issues per day
- Enhanced communication efficiency by serving as the primary liaison between departments, clients, and vendors
- Processed accounts receivable and accountspayable
- Collaborated with Human Resource department to ensure efficient office environment
- Finished Dale Carnegie Business Course to enhance professional skills
Education
Sales, Marketing And Management - Sales, Marketing And Management
South Central College
Mankato, MN01-1989
High School Diploma -
Walnut Grove High School
Walnut Grove, MN01-1987
Skills
- Planning and coordination
- Inventory management
- Event coordination
- Customer engagement
- Client relationship management
- Upselling techniques
- Budget management
- Skilled in QuickBooks accounting software
- Microsoft Office proficiency
- Attention to detail
- Time management
- Team leadership
- Staff training
- Effective communication
- Professional initiative
- Customer feedback
Accomplishments
- Graduated from Dale Carnigie
Timeline
Bar Manager
Westbrook VFW Post 5098
10.2024 - Current
Food Service Operations Manager
Church at the Gate
03.2022 - 10.2024
Head Teller
Currie State Bank
04.2021 - 04.2022
Area Manager
Campbell Property
08.2020 - 04.2021
Client Service Representative
Union Gospel, Mission
05.2020 - 01.2021
District Area Manager
Harms Oil
10.2013 - 04.2020
General Manager
Kum & Go
10.2011 - 10.2013
Restaurant Owner
Irish Pub and Family Dining
06.2008 - 04.2012
Administrative Assistant
Nagel Property Management
06.2007 - 07.2008
General Merchandise Manager/ Perishable Manager
Hy-Vee Food Stores
10.1998 - 06.2006
Sales, Marketing And Management - Sales, Marketing And Management
South Central College
High School Diploma -
Walnut Grove High School