Ly'Nae Mitchell
Elizabeth City,NC
Summary
Dynamic Key Holder Supervisor at Nu'Quality Ice Cream Bar with a proven track record in enhancing sales through innovative promotional strategies and exceptional customer service. Skilled in training and mentoring teams, I effectively optimized inventory management, resulting in reduced waste and improved operational efficiency. Committed to fostering a positive work environment and driving results.
Overview
7
7
years of professional experience
Work History
Key Holder Supervisor
Nu'Quality Ice Cream Bar
Elizabeth City, NC
06.2021 - Current
- Trained and mentored team members on product knowledge and operational procedures.
- Managed cash handling processes, maintaining accuracy during transactions and end-of-day reconciliation.
- Implemented inventory control measures, optimizing stock levels and reducing waste.
- Assisted in scheduling staff shifts to meet business needs while enhancing team morale.
- Conducted regular quality checks on products to uphold company standards and customer satisfaction.
- Developed promotional strategies to boost sales during peak seasons effectively.
- Completed store opening and closing procedures.
- Resolved customer issues promptly, fostering a positive environment and encouraging repeat business.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Received and counted money.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Trained and mentored new employees.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
- Processed cash, credit, debit, and check payments.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Opened inventory boxes and restocked shelves.
- Rotated stock according to dates and protocols.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Conducted regular audits of store merchandise, ensuring accurate record-keeping and minimizing shrinkage.
- Monitored sales trends closely to identify opportunities for growth or areas requiring improvement in product offerings or merchandising strategies.
- Collaborated with management to develop innovative marketing campaigns that drove foot traffic and boosted sales.
Waiter
Taylor Oaks Restaurant
Camden, NC
02.2019 - 04.2020
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Assisted in menu knowledge, ensuring accurate recommendations for diverse clientele.
- Collaborated with kitchen staff to ensure timely food delivery during peak hours.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Processed payments efficiently using point-of-sale systems for smooth transactions.
- Adapted to changing environments and customer demands, ensuring consistent service quality.
- Monitored tables for guest satisfaction, proactively responding to feedback for improvement.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Communicated with kitchen staff to enable accurate food preparation.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
Education
Bachelor of Science - Exercise Physiology
East Carolina University
Greenville, NC05-2026
Skills
Promotional strategies
Store operations
Employee scheduling
Training and mentoring
Daily reporting
Sales proficiency
Safety enforcement
Team training and development
Staff training
Marketing initiatives
Customer service
Workplace safety
Cash handling
Customer service management
Team building
Cash handling accuracy
Task delegation
Team member development
Inventory monitoring
Alarm systems
Store maintenance
Sales coaching
Front end operations
Employee oversight
Opening and closing coordination
Drawer counting
Team building and motivation
Leadership development
Needs assessment
Physical stamina
Product sales
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Timeline
Key Holder Supervisor
Nu'Quality Ice Cream Bar
06.2021 - Current
Waiter
Taylor Oaks Restaurant
02.2019 - 04.2020
Bachelor of Science - Exercise Physiology
East Carolina University