Lynch Nguyen
New York,NY
Summary
Results-focused Automotive Sales Consultant adept at selling vehicles of all types to customers from all backgrounds. Proficient in leveraging current market, customer and social media trends to capitalize on sales opportunities. Persuasive communicator and creative problem-solver.
Overview
14
14
years of professional experience
Work History
Automotive Sales Consultant
Audi Of Queens
02.2024 - Current
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Answered telephone and email inquiries from potential customers.
- Facilitated smooth trade-in processes by appraising used cars accurately and negotiating fair values.
- Increased dealership revenue through effective negotiation and closing techniques.
- Adapted quickly to new technologies/systems adopted by the dealership for a more seamless sales experience.
- Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
- Boosted customer satisfaction by providing personalized consultations and vehicle recommendations.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Responded to customer enquiries via telephone and email.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Automotive Sales Consultant
Chrysler Dodge Jeep Ram Fiat Of Manhattan
04.2018 - 09.2023
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Answered telephone and email inquiries from potential customers.
- Increased dealership revenue through effective negotiation and closing techniques.
- Streamlined sales process with efficient organization of client information and follow-up communications.
- Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Laundromat Owner
Self-employeed
06.2010 - 04.2016
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Generated revenues yearly and effectively capitalized on industry growth.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma -
Brooklyn Technical High School
Brooklyn06.2000
Skills
- Resilience Under Pressure
- Automotive Industry Knowledge
- Test drive facilitation
- Follow-up Techniques
- Strong negotiation skills
- Goal-oriented mindset
- Adaptability to Change
- Product Knowledge Expertise
- Cold-calling
- Lease Negotiation
- Customer Service
- Test drives
Timeline
Automotive Sales Consultant
Audi Of Queens
02.2024 - Current
Automotive Sales Consultant
Chrysler Dodge Jeep Ram Fiat Of Manhattan
04.2018 - 09.2023
Laundromat Owner
Self-employeed
06.2010 - 04.2016
High School Diploma -
Brooklyn Technical High School