Customer Service RepresentativeCustomer Service RepresentativeCustomer Service RepresentativeRegistered Nurse
Salary Range
45000/yr - 200000/yr
Summary
Dedicated customer service representative with strong problem-solving and active listening skills. Committed to enhancing customer satisfaction and resolving inquiries effectively.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
R&L Carriers
05.2023 - Current
Resolved customer inquiries via phone and email, ensuring timely and accurate responses.
Processed shipping requests and tracked deliveries using proprietary logistics software.
Collaborated with team members to enhance customer satisfaction through improved service protocols.
Assisted in training new representatives on company policies and customer service best practices.
Customer Service Representative
Aerotek
06.2021 - 06.2022
Managed escalated issues, providing effective solutions to maintain customer loyalty.
Analyzed feedback to identify trends, recommending changes to improve service delivery.
Maintained detailed records of customer interactions for reporting and analysis purposes.
Implemented process improvements that streamlined operations and reduced response times.
Customer Service Representative
Sprint
10.2017 - 05.2018
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Registered Nurse
St Lukes Behavioral Health
10.2008 - 05.2012
Administered medications and monitored patient responses to treatments.
Collaborated with multidisciplinary teams to develop individualized care plans.
Conducted comprehensive assessments to identify patient needs and establish priorities.
Educated patients and families on treatment options and coping strategies.