Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Lyncia Gant

Customer Service
Phoenix,AZ

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Customer Service RepresentativeCustomer Service RepresentativeCustomer Service RepresentativeRegistered Nurse

Salary Range

45000/yr - 200000/yr

Summary

Dedicated customer service representative with strong problem-solving and active listening skills. Committed to enhancing customer satisfaction and resolving inquiries effectively.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

R&L Carriers
05.2023 - Current
  • Resolved customer inquiries via phone and email, ensuring timely and accurate responses.
  • Processed shipping requests and tracked deliveries using proprietary logistics software.
  • Collaborated with team members to enhance customer satisfaction through improved service protocols.
  • Assisted in training new representatives on company policies and customer service best practices.

Customer Service Representative

Aerotek
06.2021 - 06.2022
  • Managed escalated issues, providing effective solutions to maintain customer loyalty.
  • Analyzed feedback to identify trends, recommending changes to improve service delivery.
  • Maintained detailed records of customer interactions for reporting and analysis purposes.
  • Implemented process improvements that streamlined operations and reduced response times.

Customer Service Representative

Sprint
10.2017 - 05.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Registered Nurse

St Lukes Behavioral Health
10.2008 - 05.2012
  • Administered medications and monitored patient responses to treatments.
  • Collaborated with multidisciplinary teams to develop individualized care plans.
  • Conducted comprehensive assessments to identify patient needs and establish priorities.
  • Educated patients and families on treatment options and coping strategies.

Education

Bachelor of Science - Nursing

University of Michigan, Flint
Flint, MI

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

R&L Carriers
05.2023 - Current

Customer Service Representative

Aerotek
06.2021 - 06.2022

Customer Service Representative

Sprint
10.2017 - 05.2018

Registered Nurse

St Lukes Behavioral Health
10.2008 - 05.2012

Bachelor of Science - Nursing

University of Michigan, Flint
Lyncia GantCustomer Service