Lynda Amadi
Houston,TX
Summary
Driven by a strong customer service background and exceptional interpersonal skills, I enhanced customer retention at Walgreen's Pharmacy through strategic problem-solving and data-driven decisions. My tenure at Target honed my technical support abilities, showcasing my knack for implementing innovative solutions and fostering teamwork. Achievements include developing key strategies that significantly improved service quality and system reliability.
Experienced with customer retention strategies, ensuring high customer satisfaction and loyalty. Utilizes team leadership and conflict resolution skills to maintain positive customer relationships. Track record of streamlining processes to enhance customer support efficiency.
Overview
5
5
years of professional experience
Work History
Customer Support Retention Manager
Walgreen's Pharmacy
06.2023 - Current
- Enhanced customer retention rates by developing and implementing effective strategies to address customer concerns.
- Conducted root cause analyses on recurring issues, driving necessary changes in processes or systems to prevent future occurrences.
- Facilitated open lines of communication between management and support staff to foster a collaborative work environment focused on achieving results.
- Implemented data-driven approaches to analyze customer feedback, identifying key areas for improvement within the support process.
- Managed senior-level personnel working in marketing and sales capacities.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Collaborated with cross-functional teams for continuous improvement in product offerings and service quality.
Technical Support Specialist
Target
01.2020 - 03.2023
- Utilized diagnostic tools to identify root causes of issues, ensuring efficient resolution.
- Facilitated workshops using industry-standard software, improving team skills and knowledge.
- Utilized documentation tools to compile process guidelines, ensuring consistency and clarity.
- Delivered comprehensive technical support, enhancing user proficiency and system reliability.
- Implemented innovative solutions to address recurring technical challenges, reducing downtime.
Education
Bachelor Of Administrative Studies - Business Administration And Management
University of Houston
Houston, TX06.2023
Skills
- Customer service background
- Outstanding interpersonal skills
- Teamwork and collaboration
- Problem-solving
- Computer skills
- Customer retention strategies
Languages
French
Native or Bilingual
Timeline
Customer Support Retention Manager
Walgreen's Pharmacy
06.2023 - Current
Technical Support Specialist
Target
01.2020 - 03.2023
Bachelor Of Administrative Studies - Business Administration And Management
University of Houston
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