Lynda Cuddy
Salem,NH
Summary
Dynamic Medical Billing Manager with extensive experience at Tallman Eye Associates, excelling in claims processing and denial management. Proven track record of enhancing revenue cycle efficiency and training teams in ICD-10 compliance. Strong communicator dedicated to improving patient satisfaction and reducing claim denials through strategic oversight and leadership.
Overview
25
25
years of professional experience
Work History
Medical Billing Supervisor
Foot Health Center of Merrimack Valley
North Andover
04.2022 - 05.2025
- Submitted electronic and paper claims to insurance companies, Medicare and Medicaid to collect medical payments.
- Analyzed medical records to satisfy insurance company mandates.
- Reduced claim denials by maintaining up-to-date knowledge of insurance policies and regulations.
- Increased revenue by identifying underpayments and errors, ensuring proper reimbursement from insurance companies.
Medical Billing Specialist
Foot Health Center of Merrimack Valley
North Andover, MA
07.2015 - 09.2019
- Managed patient billing inquiries, ensuring timely resolutions and enhancing customer satisfaction.
- Reviewed insurance claims for accuracy, reducing denial rates through meticulous attention to detail.
- Collaborated with healthcare providers to verify patient information and streamline billing processes.
- Implemented new coding procedures, improving compliance with industry regulations and standards.
- Analyzed billing discrepancies, developing strategies to minimize errors and enhance revenue cycle efficiency.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Located errors and promptly refiled rejected claims.
Medical Billing Manager
Tallman Eye Associates
Lawrence, MA
05.2000 - 09.2015
- Oversaw billing operations ensuring compliance with healthcare regulations and policies.
- Developed and implemented efficient billing processes to enhance revenue cycle management.
- Trained and mentored staff on medical coding and billing best practices to improve accuracy.
- Analyzed billing discrepancies, resolving issues promptly to reduce claim denials.
- Enhanced patient communication strategies regarding billing inquiries, increasing satisfaction rates.
- Reviewed billing problems, researched issues, and resolved concerns.
- Reduced denied claims through diligent review, correction, and resubmission of errors.
- Managed a team of dedicated medical billers, focusing on professional development opportunities and maintaining a positive work environment conducive to high levels of productivity.
Education
Associates - Liberal Arts
University of Massachusetts, Lowell
Lowell, MA05.1970
Skills
- Team leadership and supervision
- ICD-10 knowledge
- Claims processing proficiency
- HIPAA compliance
- Effective communication techniques
- Denial management strategies
- Payment posting
Timeline
Medical Billing Supervisor
Foot Health Center of Merrimack Valley
04.2022 - 05.2025
Medical Billing Specialist
Foot Health Center of Merrimack Valley
07.2015 - 09.2019
Medical Billing Manager
Tallman Eye Associates
05.2000 - 09.2015
Associates - Liberal Arts
University of Massachusetts, Lowell