Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Lynda Martin

Senior Account Executive
Averill Park,NY

Summary

Attentive licensed, Senior Account Executive with over 10+ years experience in Employee Benefit Services. Strong active listener, well-educated in sales, marketing and customer satisfaction. Goal-oriented and professional with proven history of account retention.

Overview

21
21
years of professional experience
4
4
Certifications

Work History

Senior Account Executive

Arthur J. Gallagher
Latham , NY
10.2017 - Current
  • Manage an assigned book of business from 100+employees.
  • Maintain information and client satisfaction for high-profile accounts.
  • Serve as the direct point of contact
  • Responsible for driving the overall client strategy to meet/exceed client expectations/growth.
  • Leveraging knowledge of the client to manage the book of business which includes renewals and growth of existing accounts.
  • Experience working with C-Suite Executives and Key Decision Makers.
  • Prepare marketing documentation, present renewal options, finalize sales and maintain records.
  • Attend ongoing trainings, to maintain current and thorough understanding of overall industry knowledge.

Small Group Account Executive

Arthur J. Gallagher
Latham , NY
01.2013 - 10.2017
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Managed an assigned book of business from 2-100 employees
  • Developed timelines covering every aspect from the request for proposal to the delivery of the employee communications.
  • Served as the primary point of contact and resources to clients and their employees.

Broker Client Manager, Small Group Sales

CDPHP
Albany , NY
03.2008 - 01.2013
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Processed client renewals

Government Regulations Representative

CDPHP
Albany, NY
09.2006 - 03.2008

Group Services Billing Reconciliation

CDPHP
Albany , NY
11.2005 - 09.2006

Provider Services Representative

CDPHP
Albany , NY
10.2000 - 11.2005

Skills

Product and service expertise

Customer satisfaction

Strong attention to detail

Outstanding verbal, written and presentation skills

Ability to adapt in a fast paced environment

Certification

Life Accident & Health License

Timeline

Senior Account Executive

Arthur J. Gallagher
10.2017 - Current

Small Group Account Executive

Arthur J. Gallagher
01.2013 - 10.2017

Broker Client Manager, Small Group Sales

CDPHP
03.2008 - 01.2013

Government Regulations Representative

CDPHP
09.2006 - 03.2008

Group Services Billing Reconciliation

CDPHP
11.2005 - 09.2006

Provider Services Representative

CDPHP
10.2000 - 11.2005
Lynda MartinSenior Account Executive