LYNDA MELFI
CENTEREACH,NY
Summary
I am focused on providing exceptional patient care. Excels in fast-paced, high-volume dental offices. Extensive organizational and supervisory experience while serving as a Clinical Director for over 18 years; a dedicated professional with attention to detail consistently resulted in increased productivity and exceeding organizational standards. management experience. scheduling/workforce management, payroll, business analysis, devising smart action plans, direct interface with various customers and sales.
Overview
15
15
years of professional experience
Work History
Regional Business Specialist
Dentsply Sirona
Suffolk, NY
07.2022 - 11.2024
- Developed and implemented business strategies to increase company profitability.
- Analyzed customer feedback data to identify areas for improvement in product offerings.
- Provided support to sales teams by creating marketing materials, writing proposals, and responding to customer inquiries.
- Maintained client relationships through regular contact regarding product updates and new features.
- Organized corporate events including conferences, trade shows, webinars, seminars.
- Researched potential partnerships with other companies to expand product lines or services offered.
- Identified opportunities for growth within existing markets utilizing competitive intelligence techniques.
- Worked with new and existing customers to build excellent rapport.
- Identified target customers and developed forward-thinking sales and marketing plans to promote company growth.
Clinical Director/Sales/Patient Care Coordinator
ISLAND DENTAL ASSOCIATES & SHINE DENTAL ASSOCIATES
Franklin Sq, USA
10.2014 - 07.2022
- As the Dental Clinical Director I directly supervised the Dentists, Hygienists and provide clinical direction to the Dental Assistant Manager and clinical outreach staff
- Expert in Dental sales Case Presentation for Implant Restorative all-on-four over $50k+ and/or Orthodontic (clear aligner) treatment processed billing and payments
- Fluent in 3rd party Financing ex: Care credit/Alepheon/Green sky
- Managed Monthly Sales Growth
- Manage & Order all Dental office Supplies inventory invoices and transaction receipts
- Expertly managed difficult or emotional patient situations and responded promptly to patient needs
- Recommended products and devices for patients' home care
- I provide Excellent Patient Education in the field of Dental Implants pre-op/post op, As well as hands on chairside assistance in digital intra-oral scanning on TRIOS for Implant restorations and Orthodontic (clear aligner) treatments
- Educated and trained new employees, introduced, and set up training on all new equipment ex:Pano/CT/TRIOS/Sprintray 3D printing/Digital Design/fabrication of retainers/Nightguards
- Initiated, maintained, and allocated a monthly bonus and goal system for the practice and employees to achieve
- Administered and maintained legal recommendations for a secure and trustworthy Dental Practice
- Engaged with our patients regularly through website/social-media/radio
- Pro-actively seeking the next best thing in dentistry
- This practice also has a second location where I also handle the same responsibilities & Management
- Managed theses offices that not only meet opening goals but set opening records - Lead dental offices with General, Oral, Endo, Perio, Orth and Implant sales
Lead Office Manager
Concerned Dental Care of Hauppauge
Hauppauge, USA
03.2013 - 10.2014
- Handled all aspects of the day-to-day activities of the Dental Office
- Scheduling and optimizing a profitable daily schedules in Dentrix for Doctor and hygienists, promoting a professional, safe, pleasant environment for doctors, staff and patients
- Helped developing a more effective dental hygiene recall system
- Managed patients billing, assisting customers with insurance processing, calculating insurance/patient portions, and working with patients with affordable payment plans options on extensive dental jobs
- Achieving revenue goals by meeting and managing the day to day operations of the dental office to include patient scheduling staff productivity and collections
Treatment Coordinator/ Assistant Office Manager
GREAT EXPRESSIONS DENTAL CENTER
Selden, USA
04.2010 - 02.2013
- Greeted and prepared patients for dental treatment
- Coordinated appointment schedules for both the dentists and oral surgeons
- Routinely managed MIS implant inventory & supplies
- Provided appropriate postoperative instructions as prescribed by the provider
- Self-motivated with a positive professional high energy attitude and the dental knowledge of front and back-office duties which allows me to coach and mentor a top team
- Responsible for the operational readiness, appearance and presentation of the office
Education
ASSOCIATE OF APPLIED SCIENCE - DENTAL HYGEINE
Briarcliffe College
pat, NY01.2014
Skills
- Appointment scheduling proficiency
- Patient educator
- Office management professional
- Study model pour and trim
- Insurance verification competency
- OSHA/HIPPA training
- Front office procedures expertise
- TRIOS scanning
- Dental records management
- 3D Printing (sprintray)
- Dentrix
- Case Presentation sales over $50k
- Sales management
- Client Relations
- Client Engagement
- Product Management
- Project management experience
- Operations Management
- Human Resources Management
- Staff Mentoring
- Business Development
- Solution Implementation
Training
- TRIOS Intraoral scanning
- Sprintray 3D printing
Timeline
Regional Business Specialist
Dentsply Sirona
07.2022 - 11.2024
Clinical Director/Sales/Patient Care Coordinator
ISLAND DENTAL ASSOCIATES & SHINE DENTAL ASSOCIATES
10.2014 - 07.2022
Lead Office Manager
Concerned Dental Care of Hauppauge
03.2013 - 10.2014
Treatment Coordinator/ Assistant Office Manager
GREAT EXPRESSIONS DENTAL CENTER
04.2010 - 02.2013
ASSOCIATE OF APPLIED SCIENCE - DENTAL HYGEINE
Briarcliffe College
Similar Profiles
Jonathan HartzJonathan Hartz
Global Manager, Transfer Pricing at Dentsply SironaGlobal Manager, Transfer Pricing at Dentsply Sirona
Vijay AlageshanVijay Alageshan
Product Solutions Specialist at Dentsply Sirona India PVT ltdProduct Solutions Specialist at Dentsply Sirona India PVT ltd
JAMIE EMBRYJAMIE EMBRY
Executive Region Business Specialist at Dentsply SironaExecutive Region Business Specialist at Dentsply Sirona
Tashawna DownerTashawna Downer
Capstone Project at Dentsply SironaCapstone Project at Dentsply Sirona
Aidan EckAidan Eck
Cashier at Stop & ShopCashier at Stop & Shop