Lynda Washington
Chicago Heights,IL
Summary
Compassionate Mental Health Technician with expertise in crisis intervention, patient observation, and clinical documentation. Delivers effective care through collaboration with interdisciplinary teams and implementation of behavior support plans. Experienced in de-escalation techniques and maintaining accurate records to enhance client programming and support.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Mental Health Technician
Elizabeth Ludeman Center
Park Forest, Illinois
04.2024 - Current
- Monitored resident behavior and reported changes to nursing and clinical staff.
- Implemented behavior support plans during routine care and challenging situations.
- Assisted with crisis intervention and maintained safe residential milieu.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Supported Elizabeth Ludeman Center residents with daily living activities and personal care.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Documented resident observations, incidents, and shift reports accurately.
- Guided new staff on direct care routines and center procedures.
- Coordinated hygiene, meals, and activity schedules for resident units.
- Communicated resident needs to the interdisciplinary treatment team during daily rounds.
- Established trusting relationships with clients by demonstrating empathy and understanding toward them.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
Administrative Assistant
Leak & Sons Furneral Home
Country Club Hills, Illinois
05.2021 - 05.2024
- Coordinated front desk communications, ensuring supportive interactions for families and visitors.
- Answered phone calls and emails to deliver timely information and enhance client relations.
- Guided families in completing forms and navigating directions during visitations, facilitating a smoother experience.
- Scheduled funeral arrangements, viewings, and memorial service appointments.
- Updated appointment calendars and service schedules for chapel operations.
- Prepared death certificates, permits, and service documents for review.
- Maintained confidential client files and obituary records.
Non-Invasive Cardiology Technician
Community Hospital
Munster, Indiana
01.2023 - 02.2024
- Conducted resting EKGs and stress tests for Community Hospital cardiology patients, ensuring accurate diagnostics.
- Placed electrodes and leads to capture precise cardiac rhythm recordings, facilitating effective evaluation.
- Operated equipment such as ultrasound machines, ECG monitors, and other medical devices used in cardiology exams.
- Prepared patients for Holter monitoring, explaining steps and answering questions.
- Documented test results in medical records and cardiac reporting systems.
- Reviewed patient history prior to each exam to determine if any special precautions were needed.
- Oversaw inventory of examination supplies, ensuring availability and timely reordering to support uninterrupted patient care.
Team Lead, Large Wheel Loader
Caterpillar Inc.
Aurora, IL
12.2005 - 10.2019
- Oversaw daily floor operations, coordinating shift assignments for loaders on heavy-manufacturing lines to ensure optimal workflow.
- Led Caterpillar production teams through daily safety and quality checks
- Coordinated work schedules across Caterpillar assembly and material flow
- Coached team members on standard work and problem solving
Education
Some College (No Degree) -
Prairie State College
Chicago Heights, ILCorinthian Schools
Merrillville, INMortuary School
Worsham College Of Mortuary Services
Wheeling, ILSkills
- Crisis intervention
- Crisis de-escalation
- Behavior support plans
- Patient observation
- Patient assessment
- Patient care
- Clinical documentation
- Health record management
- Infection control
- EKG operation
- Team collaboration
- Team leadership
- Problem solving
- End-of-life support
- Patient advocacy
Certification
- CPR/BLS
- EKG Technician
- Phlebotomy Technician
Timeline
Mental Health Technician
Elizabeth Ludeman Center
04.2024 - Current
Non-Invasive Cardiology Technician
Community Hospital
01.2023 - 02.2024
Administrative Assistant
Leak & Sons Furneral Home
05.2021 - 05.2024
Team Lead, Large Wheel Loader
Caterpillar Inc.
12.2005 - 10.2019
Some College (No Degree) -
Prairie State College
Corinthian Schools
Mortuary School
Worsham College Of Mortuary Services