Lynda Williams
Substitute Teacher /customer Service Agent
St.Louis,MO
Summary
Dynamic customer service professional with a proven track record at Spectrum, excelling in complaint resolution and fostering customer loyalty. Skilled in active listening and problem-solving, I enhance user experiences and drive satisfaction through effective communication and product knowledge. Committed to maintaining high standards in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Spectrum
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Substitute Teacher
Kelly Services
2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
Pharmacy Technician
Express Scripts
2016 - 2023
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Education
High School Diploma -
Normandy Sr High
5600 Martin Luther King 05.1982
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Call management
Adaptability and flexibility
Complaint resolution
Time management
Data entry
Call center experience
Customer relations
Problem resolution
Critical thinking
Decision-making
Team collaboration
Microsoft Excel
Computer proficiency
Paperwork processing
Timeline
Customer Service Representative
Spectrum
Substitute Teacher
Kelly Services
2023 - Current
Pharmacy Technician
Express Scripts
2016 - 2023
High School Diploma -
Normandy Sr High