Lynda C Castillo
Hobbs,NM
Summary
Dedicated administrative professional with over 25 years of relevant work experience. Well-versed in communication and team building, knowledgeable in medical terminology, scheduling, and various industry software applications. Detail-oriented team player with strong organizational skills, capable of handling multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude, willing to take on added responsibilities to meet team goals. Experienced in assisting RNs with administering injections, completing and charting A1C and lipid panel. Excellent communication skills demonstrated across patient-focused roles.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Certified Medical Administrative Assistant
Guidance Center Of Lea Co.
920 West Broadway Hobbs, NM 88240
11.2018 - Current
- Ensured compliance with OSHA guidelines, maintaining clean and safe workspace for staff members and patients.
- Addressed concerns raised by patients or their families promptly, demonstrating empathy while providing accurate information.
- Assisted in improving patient care by coordinating with healthcare professionals on treatment plans and referrals.
- Provided comprehensive administrative support through efficient management of front desk duties such as greeting visitors, answering phone calls, and directing inquiries appropriately.
- Facilitated smooth communication between patients and providers through accurate message relaying and prompt callbacks.
- Answered phone calls and messages for our med clinic -mental health facility, scheduling appointments, and handling patient inquiries.
- Achieved higher patient satisfaction by streamlining appointment scheduling and follow-up processes.
- Conducted patient education sessions on preventive care and wellness initiatives, leading to improved overall health outcomes.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Relayed care and medication advice to patients to relieve physicians during peak hours.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Certified Community Health Worker S-2
Guidance Center of LEA County
Hobbs, NM
11.2018 - Current
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Addressed patient concerns and provided support to vulnerable demographics.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Provided ongoing support for clients managing chronic conditions, contributing to better self-management and reduced complications.
- Promoted access to healthcare services for underprivileged populations through community outreach efforts.
- Facilitated discussions on health improvements and sustainable lifestyle practices.
- Conducted home visits to assess living conditions, provided recommendations for safety improvements and connected clients with resources as needed.
- Improved community health by conducting assessments, identifying needs, and developing intervention plans.
- Enhanced patient outcomes by providing education on disease prevention and healthy lifestyle choices.
- Monitored and documented participants' progress toward individualized health goals.
- Engaged clients in health-related activities to enhance overall well-being.
Mental Health Technician /Certified Nursing Assistant
Lea Regional Medical Center
5419 North Lovington HWY, Hobbs, NM
12.1999 - 10.2018
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Supported needs of 15 or more residents under short-term care.
Admissions Coordinator
Country Cottage Nursing Home
Hobbs, NM
04.2008 - 06.2009
- Provided exceptional customer service during phone and email interactions with prospective patients and their families, addressing concerns promptly and professionally.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Completed preliminary paperwork for incoming and outgoing patients.
- Prepared and administered budget of $30 to $100 for clients for at least 60 clients trust money for client's necessities.
Education
Some College (No Degree) - Pre-Nursing Studies / 2008
New Mexico Junior College
Hobbs, NMCertified Community Health Worker - Community Health Worker
Compostela Community & Family Cultural Institute
Arroyo Seco, NM2022
Certified Phlebotomy Technician - Certified Phlebotomy Technician / MedCA
Southwest Labs
Roswell, NM02.2019
High School Diploma -
Jefferson High School
Nogales, AZ06.2008
Skills
- Specimen Collection
- CPR Certified
- Patient Demographics
- Patient Screening
- Collaboration and Teamwork
- Positive attitude
- Problem-solving
- Multitasking and organization
- Patient care
- Clinical documentation
- Patient charting
- Patient scheduling
- Patient registration
- Insurance authorizations
- Data entry
Certification
Certified Health Worker
Certified WHAM Facilitator
Crisis Cycle Training -Youth/Adult escalating
Motivational Interviewing Level 1
Timeline
Certified Medical Administrative Assistant
Guidance Center Of Lea Co.
11.2018 - Current
Certified Community Health Worker S-2
Guidance Center of LEA County
11.2018 - Current
Admissions Coordinator
Country Cottage Nursing Home
04.2008 - 06.2009
Mental Health Technician /Certified Nursing Assistant
Lea Regional Medical Center
12.1999 - 10.2018
Some College (No Degree) - Pre-Nursing Studies / 2008
New Mexico Junior College
Certified Phlebotomy Technician - Certified Phlebotomy Technician / MedCA
Southwest Labs
High School Diploma -
Jefferson High School
Certified Community Health Worker - Community Health Worker
Compostela Community & Family Cultural Institute