Lyndee Ashford
Phoenix,AZ
Summary
Personable and results-driven individual with excellent interpersonal skills and positive attitude. Possesses deep understanding of customer service principles, paired with strong problem-solving and communication abilities. Capable of creating impactful customer experiences and fostering team success.
Overview
16
16
years of professional experience
Work History
Customer Service Manager
Ernest Packaging Inc.
Phoenix, AZ
02.2016 - Current
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Collaborated with the Accounts Payable & Receivable team to address invoice discrepancies and resolve any outstanding balances. Established payment schedules to ensure accounts remain in good standing and prevent disruptions due to purchasing holds.
- Received cross-training in various departments, including purchasing, warehouse operations, and sales, to enhance overall organizational efficiency and support team collaboration.
- Manage and processe over a hundred emails daily, while efficiently entering between thirty to fifty purchase orders per day.
Financial Controller
Nelson JIT Packaging
Phoenix, AZ
10.2012 - 02.2016
- Oversaw all aspects of the month-end close process, ensuring timely completion of accurate financial statements for executive review.
- Managed payroll data entry and processing for fifty employees to comply with predetermined company guidelines.
- Prepared accurate financial reports and monthly statements for accounts receivable.
- Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing, and sales tax returns.
- Managed budgets, assets, portfolios, accounts payable, and receivable and general financial reporting procedures.
Office Manager
ElectroWire
Tolleson, AZ
04.2009 - 09.2012
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Responsible for the daily opening and closing of the front office, ensuring smooth operations and security procedures are followed.
Skills
- Customer service
- Problem-solving
- Microsoft Outlook, Word, Excel, and Teams
- Data Entry
- SAP
- Excellent time management skills
- Training and mentoring
Timeline
Customer Service Manager
Ernest Packaging Inc.
02.2016 - Current
Financial Controller
Nelson JIT Packaging
10.2012 - 02.2016
Office Manager
ElectroWire
04.2009 - 09.2012