Lyndee Ashford
Phoenix,AZ
Summary
Personable and results-driven individual with excellent interpersonal skills and positive attitude. Possesses deep understanding of customer service principles, paired with strong problem-solving and communication abilities. Capable of creating impactful customer experiences and fostering team success.
Overview
16
16
years of professional experience
Work History
Customer Service Manager
Ernest Packaging Inc.
02.2016 - Current
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Collaborated with the Accounts Payable & Receivable team to address invoice discrepancies and resolve any outstanding balances. Established payment schedules to ensure accounts remain in good standing and prevent disruptions due to purchasing holds.
- Received cross-training in various departments, including purchasing, warehouse operations, and sales, to enhance overall organizational efficiency and support team collaboration.
- Manage and processe over a hundred emails daily, while efficiently entering between thirty to fifty purchase orders per day.
Financial Controller
Nelson JIT Packaging
10.2012 - 02.2016
- Oversaw all aspects of the month-end close process, ensuring timely completion of accurate financial statements for executive review.
- Managed payroll data entry and processing for fifty employees to comply with predetermined company guidelines.
- Prepared accurate financial reports and monthly statements for accounts receivable.
- Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing, and sales tax returns.
- Managed budgets, assets, portfolios, accounts payable, and receivable and general financial reporting procedures.
Office Manager
ElectroWire
04.2009 - 09.2012
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Responsible for the daily opening and closing of the front office, ensuring smooth operations and security procedures are followed.
Skills
- Customer service
- Problem-solving
- Microsoft Outlook, Word, Excel, and Teams
- Data Entry
- SAP
- Excellent time management skills
- Training and mentoring
Timeline
Customer Service Manager
Ernest Packaging Inc.
02.2016 - Current
Financial Controller
Nelson JIT Packaging
10.2012 - 02.2016
Office Manager
ElectroWire
04.2009 - 09.2012
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