LYNDELL GADDIS
Plainville,USA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detailoriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
6
6
years of professional experience
Work History
Parts Delivery Driver
AutoZone
Calhoun, GA
07.2025 - Current
- Delivered automotive parts efficiently to various locations, ensuring timely service and customer satisfaction.
- Operated delivery vehicle in compliance with safety regulations and company policies, maintaining a clean driving record.
- Managed inventory by accurately loading and unloading parts, verifying quantities against orders for consistency.
- Assisted customers with inquiries regarding product availability and delivery schedules, enhancing overall service experience.
Remote Customer Service-Technical Support Representative
Concentrix/ TTEC/ Sutherland WAH BPO
07.2021 - Current
- Enhanced customer satisfaction by efficiently resolving technical issues and providing clear explanations.
- Reduced call resolution time by effectively troubleshooting software and hardware problems.
- Maintained detailed records of customer interactions, noting solutions provided for future reference.
- Collaborated with teammates to identify recurring issues and develop long-term solutions.
- Provided remote support for customers, guiding them through the resolution process stepbystep.
- Stayed up-to-date on product knowledge, ensuring accurate and timely information was relayed to clients.
Delivery Driver
DoorDash
01.2020 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Remote Insurance Claims Specialist
Humana
01.2023 - 04.2023
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Boosted company reputation by delivering exceptional customer service during claim investigations and settlements.
- Reduced fraudulent claims by conducting thorough investigations and collaborating with law enforcement agencies when necessary.
- Increased productivity by streamlining claim processing procedures and implementing time-saving technologies.
Education
High School Diploma -
Armuchee High School
Rome, GA05-1992
Skills
- Paperwork Processing
- Complaint resolution
- Information Security
- Data Collection
- Systems Analysis
- Hardware diagnostics
- Technical Support
- Data Recovery
- Desktop support
- Information Protection
- Software diagnosis
- Goal-Oriented
- Vehicle maintenance
- Fuel efficiency
- Excellent customer service
- Customer service
- Safe driving
Timeline
Parts Delivery Driver
AutoZone
07.2025 - Current
Remote Insurance Claims Specialist
Humana
01.2023 - 04.2023
Remote Customer Service-Technical Support Representative
Concentrix/ TTEC/ Sutherland WAH BPO
07.2021 - Current
Delivery Driver
DoorDash
01.2020 - Current
High School Diploma -
Armuchee High School