Summary
Overview
Work History
Education
Skills
Timeline
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Lyndsay Holt

Burlington

Summary

Results-driven Operations Manager with 15 years of experience leading fast-paced, high-revenue environments. Proven track record of increasing annual sales, optimizing inventory systems, and building loyal customer relationships. Skilled in vendor management, day-to-day operations and event coordination, with a strong focus on efficiency, cost control, and data-driven decision making. Skilled at problem-solving in real time while ensuring seamless day-to-day operations and resolving issues swiftly to preserve service quality and operational flow. Seeking to bring operational expertise and leadership to a growth-focused organization.

Overview

12
12
years of professional experience

Work History

Operations Manager

Whiskey Sowers
10.2016 - Current
  • Directed daily operations of a high-traffic entertainment venue generating over $500,000 in annual revenue, increasing sales by at least $30,000 annually.
  • Executed all inventory, ordering, and product flow, maintaining an efficient product-to-sales ratio between 10-15% every year, reducing excess costs.
  • Oversee logistics and staffing for live music events, balancing operational flow with high guest volumes.
  • Developed and maintained a consistent clientele of at least 1,000 customers a week and created regular patrons through strategic customer relationship building and personalized service.
  • Ensured seamless team coordination in a fast-paced, high-volume environment, handling peak crowds and live events without service disruption.
  • Consistently resolve operational issues and on-the-spot challenges with minimal disruption to workflow and customer experience.
  • Monitor sales and operational trends to adjust inventory, staffing, and promotional strategies accordingly.

Hospitality Lead

Buffalo Wild Wings
05.2013 - 02.2020
  • Delivered high-quality service in a $2M/year revenue environment, fulfilling high-volume drink orders with speed and accuracy.
  • Memorized and prepared a wide range of drink recipes, ensuring consistent quality and customer satisfaction during peak business hours.
  • .Consistently upsold food and beverage items, increasing average check totals and driving additional revenue.
  • Resolved customer concerns quickly and professionally, helping maintain a positive brand image and smooth service flow.

Education

Business Management

Western Carolina University
Cullowhee, NC
12-2026

Associate of Arts -

Alamance Community College
Graham, NC
05-2023

Skills

  • Operations optimization
  • Event & Logistics Coordination
  • Vendor and Supplier Relationship Management
  • Revenue Growth and Sales Strategy
  • Problem Solving
  • Inventory and Cost Control
  • Customer Experience & Retention
  • Revenue Reporting & P&L Management

Timeline

Operations Manager

Whiskey Sowers
10.2016 - Current

Hospitality Lead

Buffalo Wild Wings
05.2013 - 02.2020

Business Management

Western Carolina University

Associate of Arts -

Alamance Community College

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Lyndsay Holt