Lyndsay Kelley
Marysville
Summary
Dynamic barista with proven expertise in customer satisfaction and relationship management. Skilled in training and optimizing team performance to enhance service speed and quality. Known for strong problem solving skills and attention to detail, ensuring high quality service. i learn fast and i don't like to be late.
Overview
26
26
years of professional experience
Work History
Barista
Bigfoot Java
11.2014 - Current
- Prepared high-quality coffee and espresso beverages, ensuring customer satisfaction.
- Trained new baristas on beverage preparation techniques and customer service protocols.
- Operated point-of-sale system efficiently, processing transactions accurately.
- Maintained cleanliness and organization of work area to comply with health standards.
- Developed seasonal drink menu items, enhancing customer experience and engagement.
- Collaborated with team members to streamline workflow during peak hours, improving service speed.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
Manager
Bigfoot Java
02.2015 - 03.2019
- Implemented training programs to enhance staff performance and operational efficiency.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Developed promotional strategies that increased customer engagement and sales performance.
- Monitored financial performance, identifying trends to inform budgetary decisions and resource allocation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Owner/Operator
Java Hut
04.2005 - 03.2013
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Engaged in continuous learning and committed to continual improvement.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Adapted to various work schedules across night, weekend, and holiday shifts.
- Maintained organization in daily tasks with a strong work ethic.
- Adjusted quickly to changing environments in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed daily operations, ensuring high-quality coffee and customer service standards.
- Developed training programs for staff, enhancing barista skills and efficiency.
- Oversaw inventory management, optimizing stock levels and reducing waste.
- Implemented marketing strategies to increase local awareness and drive foot traffic.
- Analyzed sales data, identifying trends to inform product offerings and promotions.
- Managed day-to-day business operations.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Server Manager
Smashed Tomatoes
08.2000 - 06.2006
- Streamlined server workflows to enhance customer service efficiency.
- Trained and mentored staff on menu knowledge and service standards.
- Implemented inventory management systems to reduce waste and optimize stock levels.
- Developed training programs that improved staff performance and retention rates.
- Coordinated scheduling to ensure optimal staffing during peak hours.
- Led team meetings to address operational challenges and promote collaboration.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Education
High School Diploma -
Lakewood High School
Lakewood06-2000
Skills
- Hospitality service expertise
- Product knowledge
- Customer relationship management
- Food safety compliance
- Inventory management
- Time management
- Problem-solving
- Team player
- Active listener
- Attention to detail
Timeline
Manager
Bigfoot Java
02.2015 - 03.2019
Barista
Bigfoot Java
11.2014 - Current
Owner/Operator
Java Hut
04.2005 - 03.2013
Server Manager
Smashed Tomatoes
08.2000 - 06.2006
High School Diploma -
Lakewood High School