Lyndsay Ullery
Whitehouse,OH
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
11
11
years of professional experience
Work History
Server
First Watch Daytime Cafe
04.2023 - Current
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Restaurant Bar Manager
McCarthy's Irish Pub
04.2021 - 08.2023
- Implemented new drink policies, reducing over-pouring 25%.
- Strengthened team performance with regular coaching sessions, performance evaluations, and constructive feedback.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
- Coordinated with other departments within the restaurant to optimize workflow efficiency contributing to seamless service delivery.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Developed productive relationships with vendors to secure competitive pricing on high-quality products.
Restaurant Manager
Mancy's Restaurant Group
04.2013 - 03.2018
- Verified prepared food met standards for quality and quantity before serving to customers.
- Coordinated with catering staff to deliver food services for special events and functions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
Education
High School Diploma -
06.2001
Skills
- Exceptional customer service
- Upselling
- Process Monitoring
- Table setting knowledge
- Hospitality service expertise
- High Energy and Stamina
- Performance Improvement
- Decision-Making
- Workflow Coordination
- Quality Control
- Cash Handling
- Guest Engagement
Timeline
Server - First Watch Daytime Cafe
04.2023 - Current
Restaurant Bar Manager - McCarthy's Irish Pub
04.2021 - 08.2023
Restaurant Manager - Mancy's Restaurant Group
04.2013 - 03.2018
Anthony Wayne High School - High School Diploma,