Summary
Overview
Work History
Education
Skills
Timeline
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Lyndsey Anderson

Dallas

Summary

Motivated professional with over five years of experience in industries across Arts, Entertainment and Healthcare. Skilled in building customer relationships and understanding customer/client needs. Strong communication and interpersonal skills for providing superior customer service. Possesses the ability to adapt to evolving work atmospheres to ensure metrics and company needs are met.

Overview

7
7
years of professional experience

Work History

Interactive Employee Service Coordinator

Harrah's New Orleans
01.2017 - 01.2020
  • Verified attendance records and pay adjustments for 100+ employees company- wide; reviewed pay discrepancies, time sheets and communicated effectively with upper management to ensure proper pay.
  • Tracked FMLA cases and entered vacation/leave requests for all employees.
  • Processed necessary pay adjustments when applicable
  • Partnered with the Human Resources department to host company events and monthly activities.
  • Enhanced customer satisfaction by efficiently addressing and resolving service issues.
  • Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.

Account Coordinator

AMN Healthcare
01.2021 - 03.2023
  • Provided thorough initial screening of potential candidates submitted by supplier agencies for travel placements.
  • Streamlined communication between clients and internal teams for seamless project execution.
  • Completed all supplier bookings, updated order needs in Shiftwise and streamlined the file review process for quicker bookings.
  • Corresponded with billing department to manage any bill rate discrepancies for travelers on assignment.
  • Supported Emory Healthcare, one of the largest MSPs. Managed over 200 active travelers on assignment.
  • Enhanced client satisfaction by effectively managing multiple projects and ensuring timely delivery.

Associate Account Manager

AMN Healthcare
03.2023 - Current
  • Establishes and cultivates long-term, effective partnerships with facility clients.
  • Effectively communicates with recruitment team regarding profile submissions, first day instructions and entire booking process.
  • Reviews electronic candidate profile in order to submit qualified and bookable clinicians to various facilities.
  • Updates AMIE cues hourly for candidate pipeline and redirect candidates when appropriate
  • Manages the accuracy and integrity of VMS technologies and AMIE, including rates, orders and assignment dates.
  • Resolved complex client issues by working closely with various departments within the company, fostering cross-functional collaboration.
  • Managed a portfolio of diverse accounts, ensuring the successful delivery of products and services according to client needs.

Education

Bachelor of Arts - English Literature And Journalism

UNIVERSITY OF NEW ORLEANS
New Orleans, LA

Skills

  • Customer Relationship Management
  • Community Organization
  • Customer Satisfaction
  • Microsoft Outlook
  • Communication
  • Problem Solving
  • Detail-oriented
  • Collaboration
  • Project Management

Timeline

Associate Account Manager

AMN Healthcare
03.2023 - Current

Account Coordinator

AMN Healthcare
01.2021 - 03.2023

Interactive Employee Service Coordinator

Harrah's New Orleans
01.2017 - 01.2020

Bachelor of Arts - English Literature And Journalism

UNIVERSITY OF NEW ORLEANS

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Lyndsey Anderson