Lyndsey Marino
Dade City
Summary
Experienced Customer Service Manager skilled in training and coaching teams to achieve service excellence. Expertise in time management and problem-solving, driving operational efficiency while adhering to safety regulations and company policies.
Overview
20
20
years of professional experience
Work History
Customer Service Manager
Winn Dixie Supermarket
08.2006 - Current
- Led customer service team to enhance customer satisfaction across all departments
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees, while following safety regulations and company policies.
- Managed cash control, lottery, money orders, western union.
- Performed both, store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships.
- Completed hiring and onboarding process for all departments throughout the store as well as the liquor store.
- Monitored regular payroll submissions for employees.
- Scheduling to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
Hernando High School
Brooksville, FL2008
Skills
- Customer Service
- Problem-Solving
- Microsoft outlook, Word, and Excel
- Cash Handling
- Excellent time management skills
- Training and Coaching
- Employee Scheduling
Timeline
Customer Service Manager
Winn Dixie Supermarket
08.2006 - Current
Hernando High School