Lyndsey Nawrocki
Hastings,MI
Summary
Resourceful Front and Back of House Supervisor known for high productivity and efficient task completion. Possesses specialized skills in inventory management, team leadership, and operational improvement. Excels in communication, problem-solving, and time management to ensure smooth daily operations and staff coordination. Expert in delivering high quality service to customers.
Overview
1
1
Certification
2
2
years of post-secondary education
13
13
years of professional experience
Work History
FOH/Back of House Supervisor
Paradies Legardere
Grand Rapids, Michigan
07.2026 - Current
- Supervise daily Front of House (FOH) and Back of House (BOH) operations to ensure efficient, high-quality service
- Lead, coach, and support employees throughout daily shifts
- Assign stations, delegate responsibilities, and adjust staffing based on business needs
- Ensure consistent compliance with company policies, food safety standards, and health regulations
- Monitor food quality, preparation, presentation, and product availability
- Oversee opening and closing procedures, including cash handling and securing the facility
- Handle customer concerns and resolve service issues professionally and efficiently
- Monitor inventory levels and communicate ordering and stocking needs to management
- Maintain cleanliness, organization, and safety standards throughout the facility
- Train new employees on operational procedures, customer service, food safety, and workplace expectations
- Assist management with scheduling, staffing, and daily operational decisions
- Monitor employee performance and provide coaching and corrective feedback when necessary
- Support BOH production while maintaining smooth FOH operations during high-volume periods
- Complete shift documentation, cash counts, temperature logs, and other required operational records
- Help drive sales and maintain a positive customer experience through strong team leadership
- Serve as a key point of contact between hourly staff and upper management
- Step into various operational roles as needed to maintain productivity and service standards
- Ensure the team is prepared to meet business demands in a fast-paced, high-volume environment
Store Manager
Biggby
Grand Rapids, Michigan
08.2022 - 07.2026
- Managed Biggby café operations and daily store workflows.
- Trained baristas on espresso drinks, recipes, and guest service.
- Scheduled shifts and coordinated labor coverage for store needs.
- Monitored inventory, ordered supplies, and restocked beverage products.
- Handled cash, deposits, and POS transactions during store service.
- Coached team members on customer service and drink standards.
- Maintained cleanliness, safety, and presentation across Biggby store areas.
- Resolved guest concerns and supported smooth front counter service.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
Multi-Store Manager
Sport Clips
Grand Rapids, Michigan
06.2013 - 08.2022
- Managed daily operations across Sport Clips salons and supported store leaders.
- Coached stylists on guest service, haircut standards, and team expectations.
- Built staff schedules to match traffic and salon coverage needs.
- Recruited, interviewed, and onboarded new Sport Clips team members.
- Monitored inventory levels and ordered supplies for salon operations.
- Resolved guest concerns and reinforced Sport Clips service standards.
- Trained managers on store procedures, compliance, and performance expectations.
- Reviewed sales trends and guided action plans for salon teams.
- Performed regular store visits to evaluate overall performance against established goals and objectives.
- Organized periodic meetings with key members from each location to discuss current issues or challenges related to their respective stores.
- Implemented marketing campaigns to promote special offers or discounts at different stores within the network.
- Conducted regular audits of store locations to assess cleanliness standards, safety regulations adherence, and employee conduct.
- Monitored merchandise levels to ensure adequate stock for customers while controlling costs associated with inventory management.
- Managed day-to-day operations of multiple retail stores, ensuring compliance with company policies and procedures.
- Maintained effective communication between corporate headquarters and individual stores regarding any updates or changes in policy or procedure.
- Analyzed financial data to identify trends in store performance and develop corrective action plans accordingly.
- Performed weekly reviews of all store employees' job performances; provided constructive feedback when needed.
- Resolved customer complaints promptly and efficiently while maintaining a high level of professionalism.
- Assisted in recruiting efforts by interviewing potential candidates for open positions at various store locations.
- Created monthly reports summarizing sales figures, operational expenses, customer feedback results, personnel changes.
- Scheduled shifts for all employees across multiple locations based on projected demand patterns.
- Trained and supervised store staff on sales techniques, customer service protocols, product knowledge, inventory control measures, and cash handling practices.
- Collaborated with vendors to negotiate pricing and secure new products for stores.
Education
Associate of Science - Medical Assistant
Ross Medical Education Center
Grand Rapids, MI 12.2025 - 10.2026
Cosmetology - Cosmetology
NCCTC
Newaygo, MI 04.2005 - 06.2006
Skills
- Team leadership
- Food safety compliance
- Scheduling coordination
- Cost control
- Waste reduction
- Staff training
- Quality assurance
- Multitasking capacity
- Excellent communication
- Safety training
- Food and beverage service
- ServeSafe manager
Certification
- ServSafe Manager
Timeline
FOH/Back of House Supervisor
Paradies Legardere
07.2026 - Current
Associate of Science - Medical Assistant
Ross Medical Education Center
12.2025 - 10.2026
Store Manager
Biggby
08.2022 - 07.2026
Multi-Store Manager
Sport Clips
06.2013 - 08.2022
Cosmetology - Cosmetology
NCCTC
04.2005 - 06.2006