Lynee Penksa

• Scheduled surgeries efficiently by coordinating with medical staff and patients.
• Provided clear guidance on pre-operative and post-operative procedures.
• Secured necessary authorizations for efficient appointment management.
• Maintained accurate records of surgeries scheduled, ensuring timely updates in the system for tracking purposes.
• Adapted quickly to changes in schedules or patient needs, demonstrating flexibility in a fast-paced environment.
• Prioritized cases requiring immediate attention while maintaining balance with routine surgery demands.
• Arranged pre-operative and post-operative appointments for surgical patients.
• Expertly managed planning, scheduling, and coordination of outpatient surgery.
• Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.

• Streamlined daily salon operations, enhancing workflow efficiency and client service quality.
• Oversaw inventory control processes, ensuring consistent product availability.
• Optimized staff schedules to enhance customer service during busy periods.
• Evaluated performance data to drive initiatives for process optimization.
• Enhanced customer satisfaction by addressing concerns swiftly.
• Formulated plans to increase profits while ensuring superior customer service.

Started as front desk opener. Checking members in the club, answering the phones making appointments, collecting money owed in a very efficient way.

Became assistant to the general manager ensuring strict adherence to company policies.

Calculated commission amounts within specified deadlines.

Ensured accuracy of all financial transactions.

Instructed front desk staff at various locations on maintaining a welcoming and friendly environment.

• Assisted customers in selecting appliances that met their needs and preferences.
• Informed clients about product features, benefits, and maintenance.
• Kept sales floor organized and visually appealing.
• Contributed to reaching monthly sales targets by promoting teamwork and clear communication.
• Handled customer concerns efficiently, leading to improved satisfaction.
• Showcased product functionality through demonstrations.
• Stayed updated on industry trends and competitive products to provide knowledgeable recommendations to customers.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Answered customer questions about sizing, accessories, and merchandise care.
• Solved customer challenges by offering relevant products and services.
• Engaged with customers to build rapport and loyalty.