Lynell Rogers

• Assisted clients with inquiries and concerns while following up in a timely manner.
• Built solid client relationships to improve satisfaction and loyalty.
• Supported account documentation by providing precise information for billing and reporting tasks.
• Facilitated communication among departments to enhance service delivery and promptly address issues.
• Boosted customer satisfaction ratings through proactive and effective resolution of inquiries and challenges.
• Reviewed accounts to identify delinquencies and ongoing issues.
• Addressed client disputes with professionalism, strengthening brand reputation and client trust.
• Worked with other departments to meet customer needs and fulfill service requests.
• Processed client payments and maintained updated account records.

Assisted patients with billing inquiries and concerns. Gathered estimated costs for self-pay procedures and collected upfront partial payments. Supported self-pay inpatients in applying for Medicaid or financial assistance. Processed insurance and patient payments efficiently.