Lynet A. Denis
Miami,FL
Summary
Dynamic Medical Assistant with extensive experience at Hammock Medical Center, excelling in patient care coordination and EHR management. Recognized for enhancing patient satisfaction through compassionate service and effective communication. Proficient in HIPAA compliance, ensuring safety and confidentiality while fostering trust in healthcare delivery.
Overview
2022
2022
years of professional experience
Work History
Medical Assistant
Hammock Medical Center
- Assisted healthcare providers with patient examinations and procedures to ensure effective care delivery.
- Managed patient records using electronic health record (EHR) systems for accuracy and compliance.
- Supported patient intake processes, documenting medical histories and vital signs efficiently.
- Coordinated scheduling for appointments and follow-up visits to optimize clinic operations.
- Implemented infection control protocols to maintain a safe and sterile environment for patients.
- Educated patients on treatment plans and medication adherence to promote health literacy.
- Trained new staff in administrative procedures and clinical protocols, enhancing team performance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Medical Assistant
Henry’s Páez, MD
Coral Gables, FL
03.2021 - 01.2022
- Supported healthcare providers in conducting patient examinations and procedures.
- Administered electronic health record systems to ensure accurate patient record maintenance.
- Administered medications according to physician directives, ensuring patient safety and compliance.
- Instructed patients on treatment plans and ensured understanding of follow-up care instructions.
Patient Service Liaison
Coral Gables Hospital
Coral Gables, FL
06.2015 - 04.2017
- Assisted in resolving patient inquiries, ensuring timely responses and satisfaction.
- Contributed to training sessions for new staff on hospital protocols and procedures.
- Collaborated with healthcare teams to improve service delivery processes.
- Provided administrative support in preparing reports for departmental meetings.
- Ensured compliance with healthcare regulations through diligent record-keeping practices.
- Streamlined information sharing among departments, enhancing operational effectiveness.
- Conducted thorough assessments of client needs, ensuring accurate and efficient service matching.
- Enhanced customer satisfaction by addressing and resolving service issues promptly.
- Managed a caseload of diverse clients, ensuring timely follow-up on inquiries, complaints, or escalations as needed.
- Collaborated with team members to develop innovative solutions for challenging client concerns.
- Identified opportunities for process improvements within the Service Liaison department that resulted in reduced wait times for customers.
- Coordinated cross-functional efforts to address complex client inquiries, streamlining processes and enhancing satisfaction rates.
- Assisted in the development of a comprehensive customer feedback system to track satisfaction levels and identify areas for improvement.
- Acted as a primary point of contact for high-profile clients, fostering trust and loyalty through consistent support and clear communication.
Education
High School Diploma -
Ruben Martinez Villena
La Havana, CubaMedical Assistant
Florida Career College
Miami, FL07.2012
Associate of Arts - Industrial Chemical
Martirez De Giron
La Havana, Cuba07.1992
Timeline
Medical Assistant
Henry’s Páez, MD
03.2021 - 01.2022
Patient Service Liaison
Coral Gables Hospital
06.2015 - 04.2017
High School Diploma -
Ruben Martinez Villena
Medical Assistant
Florida Career College
Associate of Arts - Industrial Chemical
Martirez De Giron
Medical Assistant
Hammock Medical Center
Skills
HIPAA compliance
Patient scheduling
Customer service
Medical terminology knowledge
Patient-focused care
Direct patient care
EMR / EHR
Medical terminology
Vital sign monitoring
Phlebotomy
Data entry
Reliable team player
Procedure assistance
Electronic health records
Electronic medical records
Compassionate
CPR
Immunization administration
Patient assessments
Professionalism and ethics
Maintaining confidentiality
Insurance verification
Compassionate caregiver
Medical records management
Patient care coordination
First aid
Medical supply inventory
Medical office administration
Complex Problem-solving
Trustworthy companion
Adaptable
Patient relations
Professional bedside manner
Medical terminology in languages
Valid state driver's license
Family education
Medical transcription