Lynette Durrant
Summary
Dynamic Sales Manager with a proven track record at WCF Insurance, excelling in relationship building and sales team training. Expert in developing tailored insurance solutions and enhancing customer satisfaction through effective communication. Recognized for mentoring junior agents and implementing efficient processes, driving significant improvements in sales performance and client engagement.
Overview
22
22
years of professional experience
Work History
Sales Manager
WCF Insurance
01.2024 - Current
- Assisted in developing sales strategies to enhance customer engagement.
- Supported daily operations through effective communication with team members and clients.
- Researched market trends to identify potential sales opportunities and customer needs.
- Collaborated with marketing team to create promotional materials that align with sales goals.
- Participated in training sessions to learn product knowledge and improve sales techniques.
- Provided feedback on customer preferences to help refine service offerings and improve satisfaction.
Insurance Agent
Goldenwest Insurance Services
09.2019 - 12.2023
- Developed comprehensive insurance policies tailored to client needs and risk profiles.
- Conducted thorough policy reviews, ensuring compliance with regulatory standards and best practices.
- Educated clients on coverage options, enhancing understanding of insurance products and services.
- Collaborated with underwriters to assess risk factors and determine appropriate coverage levels.
- Mentored junior agents in sales techniques, fostering professional development within the team.
Insurance Producer
American Family Insurance
11.2003 - 08.2019
- Developed tailored insurance solutions to meet client needs and enhance satisfaction.
- Conducted comprehensive risk assessments to identify coverage gaps and recommend appropriate policies.
- Cultivated strong client relationships through effective communication and personalized service.
- Collaborated with underwriting teams to ensure accurate policy issuance and compliance with regulations.
- Mentored junior agents, sharing best practices to improve sales techniques and customer engagement.
- Implemented streamlined processes for claims handling, improving response times and efficiency.
Education
Bachelor of Science - Professional Sales
Weber State University
Ogden, UT12-2022
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Motivational skills
- Verbal and written communication
- Product knowledge
- Sales expertise
Languages
Spanish
Native or Bilingual
Timeline
Sales Manager
WCF Insurance
01.2024 - Current
Insurance Agent
Goldenwest Insurance Services
09.2019 - 12.2023
Insurance Producer
American Family Insurance
11.2003 - 08.2019
Bachelor of Science - Professional Sales
Weber State University
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