Lynette Garcia
Riverview,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
23
23
years of professional experience
Work History
Assistant Manager
Apps Paramedical
01.2014 - Current
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Answered phones, scheduled medical exams.
- Multitasked
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
- Identified issues, analyzed information and provided solutions to problems.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Managed Foreclosure Department/Assistant Marketing Manager
Martino Mortgages
07.2001 - 10.2013
- Volunteered to help with special projects of varying degrees of complexity.
- Proofread and edited documents for accuracy and grammar.
- Contributed to budget planning by monitoring expenses and making recommendations for cost reductions where possible.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated meetings and events, ensuring smooth logistics and maximum attendance.
- Maintained accurate records and databases, contributing to an organized department environment.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Ensured data confidentiality with strict adherence to company policies regarding sensitive information handling.
- Served as a liaison between the department head and other staff members by relaying important messages accurately and promptly.
- Assisted in the preparation of reports, presentations, and documents for a well-organized and professional image.
- Trained and supervised employees on office policies and procedures.
- Made payment arrangements for any defaulted accounts
- Typed up Mortgage documents and help out the attorney with mortgage forbearance
Education
Associate of Science - Health Administration
Rasmussen University
Tampa, FL03.2025
Certification - Phlebotomy
Southern Technical College
Brandon, FL04.2012
High School Diploma -
Durant High School
Plant City, FL05.2001
Skills
- Schedule oversight
- Negotiation and Conflict Resolution
- Schedule Management
- Idea Development and Brainstorming
- Workload Management
- Team Leadership
- Problem Resolution
- Onboarding and Orientation
- Team Development
- Staff Supervision
- Compliance understanding
- Computer Skills
- Customer Service
- Customer Relations
- EMR and EHR
- Quality Control
Languages
Spanish
Professional Working
Timeline
Assistant Manager
Apps Paramedical
01.2014 - Current
Managed Foreclosure Department/Assistant Marketing Manager
Martino Mortgages
07.2001 - 10.2013
Associate of Science - Health Administration
Rasmussen University
Certification - Phlebotomy
Southern Technical College
High School Diploma -
Durant High School