Pamela Grady
Wall Township
Summary
Efficient Assistant Manager with expertise in customer service, staff scheduling, and conflict resolution. Enhances team performance and customer satisfaction through effective training and communication. Experienced in managing daily operations and improving teamwork, aligning efforts with organizational goals. Skilled in overseeing employee performance and mentoring talent, with a strong ability to adapt and thrive in dynamic environments.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Shell Gas Station
Northampton
03.2023 - 04.2024
- Managed daily operations and staff schedules to ensure efficient workflow.
- Trained new employees on customer service standards and safety protocols.
- Resolved customer complaints and ensured satisfaction through effective communication.
- Maintained cleanliness and organization of the store environment for safety compliance.
- Implemented cash handling procedures to ensure accurate transactions and security.
- Collaborated with team members to achieve operational goals and enhance teamwork.
- Provided support in implementing promotional campaigns to boost customer engagement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management to develop strategic plans aligned with business goals.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Mentored newly hired employees, enhancing their understanding of company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
manager
topstar express
Emmaus
07.2019 - 03.2023
- Oversaw daily operations to ensure timely package deliveries and service quality.
- Managed team schedules to optimize workforce efficiency and allocate resources effectively.
- Trained new employees on operational procedures and safety protocols.
- Resolved customer inquiries and issues to ensure high satisfaction levels and enhance brand loyalty.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated tasks to associates based on their skill levels to enhance team productivity.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to identify improvement areas and enhance team skills.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Neptune High School
Neptune , NJ06-1989
Skills
- Staff management
- Team leadership
- Staff scheduling
- Employee training
- Recruiting and interviewing
- Performance evaluation
- Customer service
- Customer relations
- Conflict resolution
- Cash handling
- Cash management
- Retail operations
- Inventory management
- Sales reporting
- Cost control
- Cost reduction
- Business development understanding
- Scheduling and planning
- Time management
- Goal setting
- Schedule oversight
- Closing oversight
- Team collaboration
- Staff training and development
- Reporting and documenting
- Employee performance evaluations
- Performance reviewing
- Orientation and training
- Problem solving
- Problem-solving
- Effective communication
- Verbal and written communication
- Employee performance evaluations
- Goal setting
- Schedule oversight
- Closing oversight
Timeline
Assistant Manager
Shell Gas Station
03.2023 - 04.2024
manager
topstar express
07.2019 - 03.2023
High School Diploma -
Neptune High School