Lynette Lair
Houston
Summary
Dynamic professional with experience as a Detention Officer at Harris County Juvenile Detention Center, skilled in emergency response and behavioral observation. Successfully implemented behavior management techniques, enhancing detainee interactions and safety. Recognized for maintaining professionalism under pressure and contributing to improved operational procedures through detailed reporting and effective communication.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Detention Officer
Harris County Juvenile Detention Center
Houston, TX
04.2023 - Current
- Supervised daily activities of juvenile detainees to ensure safety and compliance with facility regulations.
- Conducted routine inspections of detention facilities to maintain secure environments and uphold operational standards.
- Implemented behavior management techniques to promote positive interaction among detainees and staff.
- Developed reports on detainee behavior and incidents, contributing to improved operational procedures and disciplinary measures.
- Enhanced inmate security by conducting regular cell checks and monitoring daily activities.
- Promoted a culture of respect within the detention center by modeling professionalism at all times and treating inmates with dignity.
Teacher's Assistant
Lawson Middle School
Houston, TX
05.2020 - 04.2023
- Supported lead teacher in implementing lesson plans and classroom activities.
- Assisted students with homework and provided additional academic support as needed.
- Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Maintained safety and security by overseeing students in recess environments.
Customer Service Representative
Alorica
Houston Texas
02.2014 - 03.2018
- Resolved customer inquiries through multiple channels, ensuring high levels of satisfaction and prompt assistance.
- Utilized CRM software to track interactions and maintain accurate customer records for efficient service delivery.
- Collaborated with team members to streamline processes, enhancing overall workflow and response times.
- Provided product knowledge training to new staff, improving team performance and customer engagement strategies.
- Escalated complex issues to appropriate departments, ensuring timely resolutions for customer concerns.
- Monitored service metrics to identify areas for improvement, contributing to enhanced operational efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed training materials that improved onboarding processes for new representatives, fostering a knowledgeable workforce.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Associate of Science - Education And School
Houston Community College
Houston, TX01-2014
High School Diploma -
Leaders Academy
Houston, TX08-2010
Skills
- Patience and tolerance
- Emergency response
- Behavioral observation
- Physical restraint
- De-escalation techniques
- Security procedures
- Medical emergencies
- Defensive techniques
- Security and sanitation checks
Timeline
Detention Officer
Harris County Juvenile Detention Center
04.2023 - Current
Teacher's Assistant
Lawson Middle School
05.2020 - 04.2023
Customer Service Representative
Alorica
02.2014 - 03.2018
Associate of Science - Education And School
Houston Community College
High School Diploma -
Leaders Academy