Summary
Overview
Work History
Education
Skills
LANGUAGES
Awards
Certification
Timeline
Generic

Lynette Marsh

Brooklyn,NY

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Unarmed Security Guard

AX9 Security
01.2025 - Current
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Assisted visitors and customers to provide directions, answer questions and meet requests.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
  • Responded quickly to emergency situations to assess and deflect issues.

Internship Student

Nursing
05.2024 - 12.2024
  • Sorted, organized, and maintained files.
  • Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
  • Assisted colleagues in their tasks when needed, fostering a supportive work environment.
  • Collected, arranged, and input information into database system.

Pop worker

NYC Parks Dept
09.2023 - 02.2024
  • Cleaned multiple parks
  • Made sure every trash can was cleaned/grass cut
  • Cleaned small areas/green streets
  • Took large dumpings to main dump sites
  • Cleaned up trash from curb sides/rake and bag leaves

Floor Sales Associate

Regal Cinemas
06.2023 - 09.2023
  • Handling of emergency situations when called upon to do so
  • General cleaning duties
  • Promoting the regal crown club program
  • Responding to phone calls and questions from guest in a manner that is consistent with guest service philosophy

Sales Associate/Back Stock Room

TjX
09.2022 - 06.2023
  • Answer phone calls
  • Restock shelves and racks as often as needed
  • Opening and closing shifts
  • Put alarms and tags on clothing when new shipments arrive
  • Interact with customers daily
  • Worked the floor/cashier when needed

Peer Educator

The osborne Association
09.2018 - 10.2022
  • Participate in case conferences when necessary
  • Provide clients with referrals as needed
  • Work collectively with program coordinator and other program staff on the planning and implementation of groups and one on one sessions

Education

BMCC
01.2013

Skills

  • Practice management
  • Stocking and replenishing
  • Customer service orientation
  • Teamwork and Collaboration
  • Time Management
  • Educational Sales
  • Store opening and closing
  • Security inspection
  • Alarm system monitoring
  • Building patrol
  • Employee assistance
  • CCTV tracking
  • Entrance control

LANGUAGES

English

Awards

CPR Training, Security training, Security License, EXALT YOUTH TRAINING

Certification

  • First Aid/CPR Certified

Timeline

Unarmed Security Guard

AX9 Security
01.2025 - Current

Internship Student

Nursing
05.2024 - 12.2024

Pop worker

NYC Parks Dept
09.2023 - 02.2024

Floor Sales Associate

Regal Cinemas
06.2023 - 09.2023

Sales Associate/Back Stock Room

TjX
09.2022 - 06.2023

Peer Educator

The osborne Association
09.2018 - 10.2022

BMCC

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