Lynette Orellana
Valrico,FL
Summary
Dynamic supervisor with a proven track record in training, customer service, and staff management. Expert in enhancing operational efficiency and increasing customer satisfaction through innovative problem-solving and effective communication. Skilled in task delegation and conflict resolution, fostering a motivated and goal oriented team environment. Proven ability to manage teams, streamline processes, and enhance productivity while maintaining high standards of quality.
Overview
14
14
years of professional experience
Work History
Supervisor
Bealls
09.2023 - 02.2026
- Supervised team of associates to ensure exceptional customer service and store presentation.
- Coordinated daily operations, optimizing workflow efficiency and inventory management.
- Trained new employees on company policies, procedures, and best practices for sales performance.
- Monitored merchandise displays to align with company standards and seasonal promotions.
Coordinator
TJ Max
05.2020 - 06.2023
- Coordinated scheduling and inventory management to optimize operational efficiency.
- Implemented merchandising strategies to enhance product visibility and sales performance.
- Trained and mentored new staff on retail procedures and customer service standards.
- Analyzed sales data to identify trends and inform inventory replenishment decisions.
Call Center Representative
PRC-Alorica
01.2012 - 12.2019
- Managed high-volume inbound calls to resolve customer inquiries effectively.
- Enhanced customer satisfaction by providing accurate product information and support.
- Utilized CRM software to document interactions and track customer issues efficiently.
- Trained new employees on call handling techniques and company policies.
Education
High School Diploma -
South Ridge Senior High
Miami06.2001
Skills
- Staff management
- Customer service
- Team building
- Project planning
- Verbal and written communication
- Employee development
- Multitasking
- Time management
- Computer skills
- Adaptability and flexibility
- Organizational skills
- MS office
- Active listening
- Training and development
Languages
Spanish
Professional Working
Timeline
Supervisor
Bealls
09.2023 - 02.2026
Coordinator
TJ Max
05.2020 - 06.2023
Call Center Representative
PRC-Alorica
01.2012 - 12.2019
High School Diploma -
South Ridge Senior High