Lynette Roby
French Creek
Summary
Dynamic leader with a proven track record at Bi-Country Nutrition and other notable organizations, excelling in customer service and staff supervision. Mastered employee coaching, fostering a positive work environment, and implementing cost-saving strategies. Skilled in performance improvements, demonstrating exceptional adaptability and a commitment to excellence.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Front End Manager
KFC
07.2018 - Current
- Cultivated strong team culture by mentoring and coaching staff in customer service best practices.
- Resolved customer issues with personalized solutions to enhance loyalty and drive positive reviews.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Monitored cash drawers in 3 checkout stations to verify adequate cash supply.
Cashier
The Donut Shop
06.2016 - 07.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
PFC
US ARMY
06.2001 - 12.2003
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Assistant Director
Bi-Country Nutrtion
09.1997 - 06.2003
- Developed cost-saving strategies with operational adjustments.
- Formulated long-term objectives by analyzing market trends.
- Guided cross-functional teams with strategic direction.
- Cultivated a positive work environment to boost team morale.
- Monitored expenditures to ensure alignment with budgetary constraints.
Education
1991-1993 - Criminal Justice
Fairmont State University
Fairmont, WVBachelor Of Science - Criminal Justice
Suffield University
Online 09.2008
High School Diploma -
BUHS
Buckhannon, WV07-1998
Skills
- Customer service
- Employee supervision
- Staff supervision
- Performance improvements
Certification
ServSafe Managers Certification
ServeSafe Manager Certification
ServSafe is a nationally recognized credential that demonstrates a manager's knowledge and skill in maintaining a safe and sanitary food environment.
Timeline
Front End Manager
KFC
07.2018 - Current
Cashier
The Donut Shop
06.2016 - 07.2018
PFC
US ARMY
06.2001 - 12.2003
Assistant Director
Bi-Country Nutrtion
09.1997 - 06.2003
1991-1993 - Criminal Justice
Fairmont State University
Bachelor Of Science - Criminal Justice
Suffield University
High School Diploma -
BUHS
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