Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
Open To Work

Lynette San Miguel

Crystal City,TX

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Customer Service RepresentativeProperty and Casualty Insurance Agent

Work Type

Full Time

Location Preference

Remote

Salary Range

$16/hr - $1000/hr

Important To Me

Work-life balanceCareer advancementWork from home option

Summary

Dynamic customer service professional with experience at PFS Solutions, adept at resolving complex issues and enhancing client satisfaction. Skilled in active listening and critical thinking, I excel in utilizing CRM systems for efficient order processing and documentation, ensuring compliance and quality assurance in all interactions.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

PFS Solutions
Crystal City, TX
09.2024 - 02.2026
  • Assisted customers with inquiries, ensuring timely resolution and satisfaction.
  • Processed orders accurately using internal CRM systems for efficient tracking.
  • Collaborated with team members to resolve complex customer issues effectively.
  • Maintained up-to-date product knowledge to provide informed support to clients.
  • Documented customer interactions in compliance with company standards for quality assurance.
  • Utilized feedback to enhance service delivery and improve overall customer experience.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Property and Casualty Insurance Agent

Direct Auto & Life Insurance
Vicksburg, MS
12.2023 - 05.2024
  • Assisted clients in selecting appropriate property and casualty insurance coverage options.
  • Conducted detailed assessments to identify client needs and recommend suitable policies.
  • Processed policy applications and handled renewals efficiently, ensuring compliance with regulations.
  • Managed client inquiries, providing timely responses to enhance overall customer satisfaction.

Education

High School Diploma -

Crystal City Independent School District
Crystal City, TX
06-2012

Skills

Customer service

Active listening

Critical thinking

Data entry

Call center experience

Computer proficiency

Payment processing

Professional telephone demeanor

Documentation

De-escalation techniques

Languages

Spanish
Professional Working

Timeline

Customer Service Representative

PFS Solutions
09.2024 - 02.2026

Property and Casualty Insurance Agent

Direct Auto & Life Insurance
12.2023 - 05.2024

High School Diploma -

Crystal City Independent School District