Lynette Settle
TDS Telecommunications
Calistoga,CA
37
years of professional experience
Results-oriented associate manager with expertise in staff management, strategic planning, and operations management. Proven ability to enhance customer service and optimize project management strategies to drive organizational success.
Work History
Associate Manager - FST Dispatch
16 Years 6 Months- Developed and implemented strategic initiatives to optimize customer engagement and satisfaction.
- Led cross-functional teams to enhance operational efficiency and service delivery.
- Managed project timelines and resources to ensure successful completion of company-wide objectives.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Streamlined communication processes, improving information flow across departments.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
Business Office Operations Supervisor
1 Year- Supervised team performance, ensuring adherence to operational standards and company policies.
- Implemented training programs for new staff, fostering skill development and promoting consistency.
- Developed and maintained office procedures, improving communication across departments.
- Streamlined office operations to enhance workflow efficiency and reduce processing times.
- Led regular team meetings to identify challenges and strategize solutions collaboratively.
- Established performance metrics, tracking progress to drive continuous improvement initiatives.
Associate Manager - Virtual Business Office of Qu
2 Years- Developed training programs to ensure compliance with industry standards and best practices.
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
- Championed employee engagement initiatives, boosting morale and promoting a positive workplace culture.
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
- Proactively identified areas for improvement, implementing solutions that led to significant cost savings.
Senior Administrator - Customer Operations Sales
5 Years 1 Month- Devised and implemented processes and procedures to streamline operations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
Relationship Manager, Banking Operations
2 Years 10 Months- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Analyzed banking operations to identify areas for process improvement and efficiency gains.
- Oversaw daily operational workflows, ensuring compliance with regulatory requirements and internal policies.
- Collaborated with product teams to enhance service offerings based on client feedback and market trends.
- Provided exceptional customer service, addressing concerns promptly and maintaining long-term client retention.
Assistant Manager - Finance
2 Years 5 Months- Assisted in financial reporting and analysis to support strategic decision-making.
- Conducted variance analysis to identify discrepancies and provide actionable insights.
- Collaborated with teams to streamline budgeting processes and enhance efficiency.
- Mentored junior staff on financial procedures and compliance standards.
- Established robust financial planning processes that aligned short-term goals with long-term business objectives.
Customer Service Representative/Teller
6 Years 5 Months- Processed transactions accurately while adhering to compliance regulations and company policies.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted clients with account management, enhancing overall customer satisfaction and loyalty.
- Developed training materials for new hires, streamlining onboarding processes and improving team performance.
Education
Associate of Arts - Business
Banking Principles - Commercial Lending Diploma
High School Diploma
Skills
Property management
Operations management
Project management
Strategic planning
Sales strategies
Performance analysis
Sales operations
Staff management
Timeline
Associate Manager - FST Dispatch
TDS Telecommunications
03.2007 - 09.2023Read More
Business Office Operations Supervisor
TDS Telecommunications
03.2006 - 03.2007Read More
Associate Manager - Virtual Business Office of Qu
TDS Telecommunications
02.2004 - 02.2006Read More
Senior Administrator - Customer Operations Sales
TDS Telecommunications
01.1999 - 02.2004Read More
Relationship Manager, Banking Operations
KeyBank
08.1995 - 06.1998Read More
Assistant Manager - Finance
KeyBank
03.1993 - 08.1995Read More
Customer Service Representative/Teller
KeyBank
10.1986 - 03.1993Read More
City University of Seattle
Associate of Arts from Business
Read More
American Institute of Banking
Banking Principles from Commercial Lending Diploma
Read More
Santa Barbara High School
High School Diploma
Read More