Philbert Williams
Brooklyn,NY
Summary
Successful Corporate Trainer skilled at developing, implementing and optimizing corporate training programs. Data-driven leader with hardworking approach and clear focus on strengthening companies from inside out. Successful integrating multimedia strategies to diversify instruction and maximize success.
Overview
11
11
years of professional experience
Work History
Corporate Trainer
Nathan's Famous Inorporated
Jericho, NY
03.2019 - 12.2020
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Updated and enhanced training manuals, modules and Learning Management Systems.
- Successfully trained newly hired Senior Vice President and three company executives on operations procedures.
- Trained franchise executives and operators from across the United States and Ukraine.
- Partnered with Franchise Directors to roll-out new products to franchise organizations.
- Provided e-learning resources to Nathan's franchise operators both nationally and internationally.
- Conducted quarterly compliance safety and security audits with recommendations for corrective action.
- Networked with other corporate trainers at quarterly forums.
- Frequently provided support to Nathan franchisees at new restaurant openings.
Senior District Manager
Wendy's International Inc.
New York, NY
01.2010 - 02.2018
- Revitalized operations and increased district sales by 22% over two years in an underperforming market, prompting the company to open new restaurants.
- Collaborated with restaurant teams to internally develop and promote 6 high-potential subordinates over a two-year period.
- Developed two high calibre training restaurants which became locations of choice for training of Wendy's franchise operators.
- Introduced new inventory management measures, effectively decreasing product theft and shrinkage overall by 11 percent over two years.
- Monitored customer satisfaction indices and increased distiuct rating from 55 % to 80% in six months.
Education
Bachelor of Science - Econometrics And Applied Economics
University of The West Indies
Trinidad & TobagoSkills
- Performance monitoring
- Training assessment
- ROI understanding
- Employee Presentations
- Organizing and task management
Timeline
Corporate Trainer
Nathan's Famous Inorporated
03.2019 - 12.2020
Senior District Manager
Wendy's International Inc.
01.2010 - 02.2018
Bachelor of Science - Econometrics And Applied Economics
University of The West Indies