Lynette Wright
Apache Junction,AZ
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
24
24
years of professional experience
Work History
Lead
Retail Odyssey
Queen Creek, AZ
10.2020 - 06.2022
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Ensured compliance with company policies and procedures throughout the team.
Associate
Fry’s
Queen Creek , AZ
07.2019 - 09.2020
- Reported any discrepancies or errors in pricing or inventory levels to management.
- Processed shipments received from vendors according to established protocols.
- Helped customers locate items within the store using the inventory system.
- Operated equipment such as scanners and scales correctly during checkout process.
- Placed orders for additional stock when necessary to ensure adequate supply of merchandise.
- Encouraged customers to sign up for loyalty programs or store credit cards.
- Assisted customers with selecting items and answering questions about products.
Merchandise Manager
Walmart
Apache Junction , AZ
04.2000 - 07.2019
- Developed and implemented merchandise strategies to increase sales.
- Analyzed customer preferences and buying trends to determine the optimal product mix for the store.
- Negotiated with vendors to obtain favorable terms, pricing, and delivery schedules.
- Created seasonal and promotional displays to maximize sales and profits.
- Monitored inventory levels by tracking stock movement, conducting regular physical counts, and adjusting forecasts accordingly.
- Managed store personnel in order to meet staffing requirements while staying within budget.
- Established guidelines for ordering, stocking, merchandising, displaying products, and maintaining visual standards of the store.
- Maintained effective communication with vendors regarding new products, marketing campaigns, discounts and promotions.
- Provided ongoing training for staff members on how best to utilize merchandise resources.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
Customer Service Representative
Walmart
Apache Junction, AZ
11.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
GED -
Apache Junction High School
Apache Junction, AZ05.1987
Skills
- Customer Relations
- Team Building
- Problem Resolution
- Attention to Detail
- Communication
- Active Listening
- Dependable and Responsible
- Calm Under Pressure
- Problem Solving
Timeline
Customer Service Representative
Walmart
11.2023 - Current
Lead
Retail Odyssey
10.2020 - 06.2022
Associate
Fry’s
07.2019 - 09.2020
Merchandise Manager
Walmart
04.2000 - 07.2019
GED -
Apache Junction High School