LYNETTE R. BROWN
HOMEWOOD,IL
Summary
Dependable Patient Access/Customer Service Specialist serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
17
17
years of professional experience
Work History
Patient Access Specialist I
Northwestern Medical Hospital
Palos Heights, IL
11.2022 - Current
- Maintains highest standards of customer service excellence to ensure that staff performs all duties according to established customer service standards and that processes are developed to address overall or specific customer needs
- Responsible for efficient & timely registration and scheduling of patients, assuring accurate patient information is collected and all tests are electronically ordered accurately, ensuring appropriate medical necessity and prior approval are completed when required
- Plans, organizes, directs, and evaluates activities of those personnel in Registration and Centralized Scheduling areas, monitoring quality of their work
- Consistently achieved/collected 100% or more of cash collection goals on monthly basis; 90% or more of accuracy in registration.
- Performed patient pre-admission, admission, transfer and discharge activities.
Billing Coordinator
ManorCare Health Services
South Holland, il
02.2023 - 06.2023
- Skilled at working independently and collaboratively in a team environment.
- Monitored customer accounts to identify and rectify billing issues.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Prepared and submitted monthly billing reports to management for financial overview.
Customer Service Representative/Insurance Verification Specialist
UChicago Medicine Ingalls Memorial
Flossmoor, IL
07.2018 - 10.2022
- Keeps management abreast of any outstanding problems, and updated on timeliness of posting; looks outside own duties by assisting other staff in meeting and exceeding department goals and customer needs and expectations at 95% or greater
- Documents all actions regarding account resolution in comprehensive and concise manner and in accordance to department requirements; seeks assistance for additional options when account resolution has come to standstill; maintains and complies with regulatory requirements; offers ideas in writing to streamline and improve procedures; offers and develop method to identify cost savings; reviews all previous account documentation and utilizes information for effective account resolution
- Solves problems within guidelines of established policies and procedures; completes annual education requirements; demonstrates improvement in areas outlined in QA process; seeks opportunity to enhance knowledge, skills and abilities; Participates in LEAN events
Patient Financial Services Representative
Northwestern Memorial Hospital
Chicago, IL
04.2007 - 11.2021
- Delivered support to medical staff in completion of patient paperwork.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system with 98% accuracy.
- Processed payments using cash and credit cards, maintaining accurate records of transactions with maintaining 100% of collection goals.
- Trained new staff on filing, phone etiquette and other office duties.
- Managed patient registration process, confirming data accuracy and completeness.
- Followed document protocols to safeguard confidentiality of patient records.
Patient Financial Services Representative
U Chicago Medicine - Ingalls Memorial Hospital
Harvey, IL
07.2014 - 07.2018
- Monitored customer 10-20 accounts/day for payment delinquency and initiated collection efforts.
- Researched billing errors and discrepancies to initiate corrective action.
- Responded to customer inquiries and provided detailed account information.
- Entered client details and notes into system for interdepartmental access and review.
WC Billing Coordinator
Northwestern Medical Faculty Foundation
Chicago, IL
06.2006 - 06.2013
- Determines patient invoice by capturing services noted in patient chart; clarifying services with physicians
- Identifies responsible party by examining patient record
- Issues invoice by entering service data; calculating charges; mailing invoices
- Resolves billing issues by discussing contract with third-party payer; explaining insurance contract with patient; negotiating settlement
- Processed and verified invoices to secure accuracy of billing information.
- Provided excellent customer service, developing and maintaining client relationships.
- Updates job knowledge by participating in educational opportunities
- Monitored customer accounts to identify and rectify billing issues.
Education
Certification- Billing Specialist -
AMS Medical Billing School
10.2003
Certification- Advanced Coding Specialist -
10.2003
Bachelor of Science - Health Education
Iowa State University
08.1992
Skills
- Computer Skills
- Microsoft Word, Excel, IDX-tend, Epic, FISS, Primes, First Net, SurgiNet, Cerner – Soarian, Ecare, Passport
- Insurance Company Knowledge
- Team Leadership
- IDX Systems
- Organization and Time Management
- Co-Payment Collection
- Claims Handling and Coverage Verification
- Verifying Eligibility
- Insurance Verification
Timeline
Billing Coordinator
ManorCare Health Services
02.2023 - 06.2023
Patient Access Specialist I
Northwestern Medical Hospital
11.2022 - Current
Customer Service Representative/Insurance Verification Specialist
UChicago Medicine Ingalls Memorial
07.2018 - 10.2022
Patient Financial Services Representative
U Chicago Medicine - Ingalls Memorial Hospital
07.2014 - 07.2018
Patient Financial Services Representative
Northwestern Memorial Hospital
04.2007 - 11.2021
WC Billing Coordinator
Northwestern Medical Faculty Foundation
06.2006 - 06.2013
Certification- Billing Specialist -
AMS Medical Billing School
Certification- Advanced Coding Specialist -
Bachelor of Science - Health Education
Iowa State University
Similar Profiles
Keelia CarrKeelia Carr
Certified Clinical Medical Assistant at Northwestern Memorial Hospital Medical GroupCertified Clinical Medical Assistant at Northwestern Memorial Hospital Medical Group
Socorro EsparzaSocorro Esparza
NA at NORTHWESTERN MEMORIAL HOSPITAL – POST GRADUATE MEDICAL EDUCATIONNA at NORTHWESTERN MEMORIAL HOSPITAL – POST GRADUATE MEDICAL EDUCATION
Jennifer BilottaJennifer Bilotta
Perioperative Registered Nurse at Northwestern Medical Central Dupage HospitalPerioperative Registered Nurse at Northwestern Medical Central Dupage Hospital
Gbemisola AWEGbemisola AWE
Certified Nursing Assistant at Home Care AidCertified Nursing Assistant at Home Care Aid
Ramon LopezRamon Lopez
Maintenance Engineer A at Northwestern University, Feinberg School of MedicineMaintenance Engineer A at Northwestern University, Feinberg School of Medicine