Lynn Abanilla
Pleasant Valley,IA
Summary
Hard-working with exceptional experience leading team members, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dispatcher
Magnum-Rock Island
Rock Island, IL
08.2025 - 02.2026
- Provide regular reports to management on performance, load profitability, and overall efficiency.
- Managed scheduling and routing for optimal efficiency in transportation logistics.
- Coordinated dispatch operations to ensure timely delivery of services
Access and Intake Coordinator/Lead
Eagle View Behavioral Health
Bettendorf, IA
04.2024 - 12.2025
- Coordinated patient intake processes, ensuring accurate data entry and documentation.
- Trained new staff on intake procedures and electronic health record systems.
- Led initiatives to enhance patient experience during the intake process, resulting in positive feedback.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
Crisis Stabilization Residential Youth Advocate *1st Shift*
Family Resources
Davenport, IA
06.2023 - 05.2024
- Facilitated youth engagement programs to promote social skills and community involvement.
- Developed individualized support plans to address specific needs of at-risk youth.
- Conducted workshops on conflict resolution and effective communication for adolescents.
- Monitored progress of youth participants, ensuring adherence to intervention strategies.
Job Coach
Empowering Abilities / Handicapped Development Center
Davenport, IA
01.2022 - 09.2022
- Job coach assists adult persons with disabilities to successfully gain and hold employment. You will work with individuals on job development, and on-site training, and provide transportation to work sites.
- Full-time position available. You will have availability to work 1st and 2nd shift hours, morning, afternoon, or evening shifts needed, but open availability a plus, ability to work some weekends and holidays Reliable transportation required.
- Must have current driver's license and HS Diploma or GED required. Will be required to have the ability to lift 50 lbs.
Education
Associates of Arts - High School Diploma, Active Online College Student
Eastern Iowa Community Colleges
Bettendorf, IA02-2026
A.A. - Some college
Estrella Mountain Community College
Avondale, AZ06-2021
High school diploma - undefined
Meadowbrook High School
Chesterfield, VA06-2000
Skills
- Customer service
- Decision-making
- Active listening
- Data entry
- Attention to detail
- Time management
- Prioritizing calls
- Problem-solving
Certification
- Driver's License
- Certified Peer Support Specialist
- November 2019 to November 2025
- A certified peer support specialist, also known as a certified peer specialist, is a person with significant life-altering experience. This is also referred to as "lived experience". These specialists support individuals with struggles about either mental health, psychological trauma or substance use.
- C.P.S.S
Languages
English - Fluent
Timeline
Dispatcher
Magnum-Rock Island
08.2025 - 02.2026
Access and Intake Coordinator/Lead
Eagle View Behavioral Health
04.2024 - 12.2025
Crisis Stabilization Residential Youth Advocate *1st Shift*
Family Resources
06.2023 - 05.2024
Job Coach
Empowering Abilities / Handicapped Development Center
01.2022 - 09.2022
A.A. - Some college
Estrella Mountain Community College
High school diploma - undefined
Meadowbrook High School
Associates of Arts - High School Diploma, Active Online College Student
Eastern Iowa Community Colleges
Additional Information
Military Spouse