Open To Work
Lynn Gelber
Portland,OR
Summary
Dedicated customer service representative with proven skills in active listening, problem resolution, and relationship building. Committed to enhancing customer satisfaction and loyalty through effective communication and conflict resolution strategies.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
California Fair Plan
01.2024 - 08.2024
- Assisted customers with inquiries, providing accurate information and timely solutions.
- Handled customer complaints effectively, ensuring satisfaction and retention.
- Processed policy changes, renewals, and claims efficiently using internal systems.
- Maintained detailed records of customer interactions for quality assurance purposes.
- Adapted quickly to new software tools, enhancing workflow efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Insurance Account Manager
ABI Insurance
01.2020 - 07.2023
- Managed client portfolios, ensuring accurate policy coverage and compliance with industry regulations.
- Developed tailored insurance solutions to meet diverse client needs and enhance customer satisfaction.
- Coordinated with underwriters to assess risk factors and streamline the policy issuance process.
- Conducted regular reviews of client accounts to identify opportunities for policy upgrades and renewals.
- Analyzed policy performance, identifying trends to optimize client offerings and enhance service delivery.
- Presented insurance options to clients, leveraging industry knowledge to guide informed decision-making.
- Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
- Boosted client retention rate through proactive communication and timely follow-ups on policy changes or updates.
Property Manager /Owner
C & L Properties
06.2006 - 04.2022
- Managed day-to-day operations of multiple residential properties, ensuring tenant satisfaction and property upkeep.
- Oversaw lease agreements and renewals, maintaining compliance with local regulations and company policies.
- Coordinated maintenance requests and vendor services, streamlining processes for timely resolution of issues.
- Developed marketing strategies to attract new tenants, enhancing occupancy rates across managed properties.
- Implemented cost-saving measures in operational budgets, improving overall financial performance of properties.
- Conducted regular property inspections to identify maintenance needs, ensuring safety and aesthetic standards were met.
- Fostered positive relationships with tenants through effective communication and prompt resolution of concerns.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Managed day-to-day business operations.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
Account Manger and Office Manager
Focus One Insurance
07.2016 - 12.2019
- Developed and maintained strong client relationships to ensure satisfaction and retention.
- Managed policy renewals, ensuring compliance with industry regulations and standards.
- Analyzed client needs to recommend appropriate insurance products and services.
- Coordinated with underwriting teams to expedite policy issuance and resolve inquiries.
- Led cross-functional initiatives to improve customer experience and streamline operations.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Education
Bachelor of Arts - Education
Concordia University
Portland, OR12-2003
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Follow-up skills
- Product knowledge
- Documentation
- Microsoft Office Suite
- Customer relationship management (CRM)
- Building rapport
- Live chat support
- Customer education
- Spreadsheets
- Service upselling
- CRM software
- Travel planning
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkLocation Preference
RemoteSalary Range
$45000/yr - $60000/yrTimeline
Customer Service Representative
California Fair Plan
01.2024 - 08.2024
Insurance Account Manager
ABI Insurance
01.2020 - 07.2023
Account Manger and Office Manager
Focus One Insurance
07.2016 - 12.2019
Property Manager /Owner
C & L Properties
06.2006 - 04.2022
Bachelor of Arts - Education
Concordia University