Lynn Hancock
Austin,TX
Summary
Supportive Team Lead with 15 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
16
16
years of professional experience
Work History
Customer Service Associate
TX Dept Of State Health Services
Austin, TX
09.2022 - Current
- Developed and actualized customer service initiatives to decrease wait times.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Team Lead
TX DEPT OF STATE HEALTH SERVICES
AUSTIN, TX
02.2007 - Current
- Reported on updates to project specifications and progress.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Tracked receipts, employee hours and inventory movements.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Trained new team members by relaying information on company procedures and safety requirements.
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Associate of Science -
Taylor Business Institute
Chicago, IL02.2001
Skills
- Call Transfers
- Job Assignments
- Team Monitoring
- Overseeing Personnel
- Team Meetings
- Workload Delegation
Timeline
Customer Service Associate
TX Dept Of State Health Services
09.2022 - Current
Team Lead
TX DEPT OF STATE HEALTH SERVICES
02.2007 - Current
Associate of Science -
Taylor Business Institute
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