Lynn Harbaugh
Anchorage,AK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Office Assistant I
State Of Alaska, Department Of Administration, OPA
Anchorage, AK
03.2021 - Current
- Main line operator for Office of Public Advocacy in which I answer and direct calls for all departments.
- Front Desk reception for Public Guardian section that includes a high volume of calls from clients, care providers,law enforcement and multiple other agencies.
- Greeting all clients who enter lobby, ascertain their wants and needs, alert appropriate staff member and assist when needed.
- Receive all deliveries and mail for all departments. All mail is sorted, stamped and then delivered to the appropriate office in a timely fashion.
- Receive and distribute all incoming faxes. Post all outgoing mail.
- Order and maintain office supplies and equipment.
- Assist Public Guardians and support staff with scanning, preparing correspondence, relaying messages and assist with clients in person and by phone.
- Use different data bases to find and relay information to clients who are incarcerated and to clients who are trying to navigate the system.
Elections Clerk 2
State Of Alaska, Absentee & Petitions Office
Anchorage, AK
07.2020 - 12.2020
- Collected necessary information from voters to determine correct voting location and ballot.
- Distributed ballots to voters and answered questions concerning voting procedures.
- Perform extensive data entry of absentee ballot applications while working under short deadlines following statutory, regulatory and policy guidelines .
- Handling of incoming and outgoing telephone calls to and from the public.
- Ensure all incoming mail was date stamped accordingly, depending on application deadlines and postmarks. Mail is then assessed, sorted batched and scanned into computer for data entry processing. Great attention to detail is required in this process, as well as speed and troubleshooting.
Special Ed Preschool Teacher Assistant
Wonder Park Elementary
Anchorage, AK
08.2019 - 05.2020
- Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
- Supported student learning objectives through personalized and small group assistance.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
- Helped classroom teachers achieve instructional objectives.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Provided support to help students with special needs learn and grow.
- Provided mobility and personal care support to students with physical limitations.
- Escorted students to different school locations to provide ongoing assistance.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Conducted small group and individual classroom activities with students based on differentiated learning needs while carrying out IEP goals.
Assistant to Leasing Agent & Property Manager
Roberts Realty
Brentwood, MO
04.2018 - 07.2019
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Responded to requests and scheduled appointments for property showings.
- Escalated major issues to property manager for immediate remediation.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Greeted clients, showed apartments, and prepared leases.
- Held high approval rating and maintained customer loyalty with top-notch service.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Education
Social Sciences, Deaf Communication Studies
St. Louis Community College
St. Louis, MO.Skills
- Switchboard Operation
- Creative Thinking
- Data Gathering
- Verbal and Written Communication
- Prioritization and Time Management
- Attention to Detail
- Service-Oriented
Timeline
Office Assistant I
State Of Alaska, Department Of Administration, OPA
03.2021 - Current
Elections Clerk 2
State Of Alaska, Absentee & Petitions Office
07.2020 - 12.2020
Special Ed Preschool Teacher Assistant
Wonder Park Elementary
08.2019 - 05.2020
Assistant to Leasing Agent & Property Manager
Roberts Realty
04.2018 - 07.2019
Social Sciences, Deaf Communication Studies
St. Louis Community College