Lynn Iman
Baltimore,MD
Summary
Results-driven professional with a strong background in patient care and customer service. Known for optimizing processes and maintaining compliance, while fostering positive patient relationships to ensure high-quality healthcare experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
Christiana Care Health System
Newark, DE
06.2015 - 01.2018
- Administered medications and injections as per physician instructions, ensuring patient safety and compliance with protocols.
- Assisted in patient examinations by preparing necessary instruments and maintaining sterile environments.
- Coordinated patient scheduling, optimizing clinic workflow and reducing appointment wait times.
- Educated patients on treatment plans, enhancing understanding and adherence to medical advice.
- Collaborated with healthcare teams to streamline processes, improving overall efficiency in patient care delivery.
- Implemented electronic health record updates, ensuring accuracy of patient information for improved data management.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
Customer Service Manager
Food Lion
Newark, DE
02.2009 - 05.2015
- Led customer service initiatives to enhance team performance and improve overall customer satisfaction.
- Developed training programs for staff, ensuring consistent service delivery and adherence to company standards.
- Analyzed customer feedback to identify trends and implement effective solutions to service challenges.
- Mentored team members in conflict resolution techniques, fostering a collaborative work environment.
- Collaborated with management on strategic planning for customer engagement initiatives, aligning with business goals.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
Education
High School Diploma -
James H. Groves Program
Wilmington, DESkills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Direct patient care
- Data entry
- Phlebotomy
- Reliable team player
- Compassionate
- CPR
- Phlebotomy techniques
- Specimens collection and processing
- Laboratory specimen collection
- Maintaining confidentiality
- Compassionate caregiver
- Medical records management
- Sterilization techniques
- First aid
- Patient relations
- Professional bedside manner
- Medical terminology in [languages]
- Companionship and emotional support
Certification
- CMA - Certified Medical Assistant
- CPR
Timeline
Medical Assistant
Christiana Care Health System
06.2015 - 01.2018
Customer Service Manager
Food Lion
02.2009 - 05.2015
High School Diploma -
James H. Groves Program