Lynn Jackson
Pearson,GA
Summary
Entry-level administrative Medical Assistant seeks Front Office position within a healthcare setting. Ability to greet, check in/out guests and collect patient’s demographic information. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated customer service representative with extensive experience in industry.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Concentrix
Farmington Hills, MI
04.2021 - Current
- Answer phones
- Respond to emails
- Create accounts for customers
- Walk customers through troubleshooting steps
- Assist Customers with state test
Cook
KW Eatery
Douglas, GA
05.2020 - 08.2022
- Prepared food for the day
- Cooked food as the customer ordered
- Placed the food on the plates for the customers
- Cleaned
Student Office Assistant
Abraham Baldwin Agricultural College - Upward Bound
06.2010 - 08.2010
- Greeted visitors and students
- Answered general inquiries regarding programs
- Scheduled appointments for various staff members
- Providedeneral office support as needed
- Assist Customer with technical assistance
- Walk customers through trouble shooting steps
- Create account for users
Education
AAS - Medical Assisting Administrative
Daymar College, Clarksville Online
09.2017
Skills
- Medical Office Communication
- Check in/out patients
- Medical Terminology
- File Management
- Insurance Verification
- MS Office: Word, Excel
- Collect co-pays/deductibles
- Answering Phones
- Copying and filing
- Data Entry into EMR
- Respond to emails
- Information Security
- Data Collection
- Call Management
- Inbound and Outbound Calling
- Account updating
- Problem-solving abilities
- Office equipment proficiency
- Reading Comprehension
- Technical Support
- Professional telephone demeanor
Timeline
Customer Service Representative
Concentrix
04.2021 - Current
Cook
KW Eatery
05.2020 - 08.2022
Student Office Assistant
Abraham Baldwin Agricultural College - Upward Bound
06.2010 - 08.2010
AAS - Medical Assisting Administrative
Daymar College, Clarksville Online