Summary
Overview
Work History
Education
Skills
Timeline
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Lynn Kelly

Wakefield,Massachusetts

Summary

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Multifaceted Customer Service Leader with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset.

Overview

12
12
years of professional experience

Work History

Area Team Leader

Ocean State Job Lot
12.2024 - Current
  • Mentored junior team members, providing guidance on best practices and professional development opportunities.
  • Coordinated timely completion of projects by effectively managing competing priorities within the team framework.
  • Optimized scheduling procedures to maximize coverage while minimizing overtime costs for the organization.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Customer Service Leader

Ocean State Job Lot
04.2022 - Current
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Balanced multiple priorities in a fast-paced environment, consistently meeting deadlines while maintaining high levels of customer satisfaction.

Private Events /Coordinator/Dining Room Server

The Varano Group & THC
04.2013 - Current
  • Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts.
  • Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
  • Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.

Education

High School Diploma -

St. Michaels College
Colchester, VT
05-1987

Skills

  • Verbal and written communication
  • Attention to detail

Timeline

Area Team Leader

Ocean State Job Lot
12.2024 - Current

Customer Service Leader

Ocean State Job Lot
04.2022 - Current

Private Events /Coordinator/Dining Room Server

The Varano Group & THC
04.2013 - Current

High School Diploma -

St. Michaels College

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Lynn Kelly