Melisa Kay

Phoenix,AZ

Summary

Accomplished Housekeeping Supervisor with a proven track record at Hampton Inn Anthem, enhancing guest satisfaction through meticulous cleaning and sanitation, and exceptional guest relations. Skilled in staff training and development, leading teams to improve and keep Hilton scores within expected parameters. Expert in supply inventory management and team motivation, ensuring high standards of cleanliness and customer service.

Hardworking and passionate with strong organizational skills eager to learn more about other departments in the hospitality industry. Ready to help lead a team to achieve company goals.

Overview

years of professional experience

Work History

Housekeeping Supervisor

Hampton Inn Anthem

09.2022 - Current

Conducted regular room inspections to verify compliance with housekeeping standards.
Placed orders for housekeeping supplies and guest toiletries.
Communicated repair needs to maintenance staff.
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Trained and mentored all new personnel to maximize quality of service and performance.
Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.

Customer Service Attendant

Chevron

02.2021 - Current

Enhanced customer satisfaction by consistently providing prompt and courteous service.
Resolved customer complaints effectively, ensuring a positive experience and maintaining loyalty.
Provided support during peak hours, contributing to smooth operations and minimal wait times for customers.

Donation Attendant/Processor

Goodwill Industries Arizona

08.2017 - 08.2022

Sorted and performed quality control measures of donated items.
Maintained organized and clean worksite.
Assisted in loading and unloading of transport trucks.
Prepared shipments of items for transport to alternate locations.
Collaborated with team members to manage high-volume donation periods, maintaining order and efficiency.
Trained new Donation Attendants in proper procedures, contributing to overall team success and cohesion.

Customer Service/Oil Change Technician

Jiffy Lube

01.2014 - 07.2017

Kept shop areas neat, clean, and free of safety hazards.
Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
Checked fluids, tires, brakes, and other systems as part of a 15-point inspection.
Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.

Housekeeper

Best Western Hotel

04.2011 - 09.2015

Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.

Skills

Cleaning and sanitation
Guest relations
Customer service-focused
Customer service
Task assignment

Staff scheduling
Training and mentoring
Staff training and development
Health and safety compliance
Chemical handling

Timeline